Excellent service by Cassie, fredie and Christian.
4/17/2026
Mike R. VERIFIED CUSTOMER
Great personal service!
4/16/2026
Frank S. VERIFIED CUSTOMER
Travis provided good communication to keep me updated on service progress.
4/15/2026
Paul H. VERIFIED CUSTOMER
Jeff Miller always does an excellent job. Never single complaint in all the time I’ve been working with him. Over six years now.
4/15/2026
John T. VERIFIED CUSTOMER
All went great! I use the valet services and they were very timely. Adam communicated to me the timing of when my car would be ready and that was completed in the time he said. Also, I was just returning from out of town so I forgot to fill up my tank of gas. I noticed from my Lexus app that I only had 12 miles left and spoke with Adam in regards to that and he said they would fill the tank before they returned it, which was greatly appreciated.
4/15/2026
Danh L. VERIFIED CUSTOMER
Great service Thank you!!
4/15/2026
James P. VERIFIED CUSTOMER
Adam did a great job. He is an asset.
4/14/2026
Lance J. VERIFIED CUSTOMER
I am awaiting a call back on a noise that my chair is now making when it adjusts. Once that is resolve I will be satisfied
4/14/2026
Devon S. VERIFIED CUSTOMER
Great working with the Lexus Team
4/14/2026
Mark K. VERIFIED CUSTOMER
Fantastic. Jeff is so knowledgeable and full of advice. I greatly appreciate this!
4/14/2026
Paul C. VERIFIED CUSTOMER
Adam and every person with the service team made me feel welcome and took care of everything perfectly! Thank you! Excellent experience!
4/14/2026
James F. VERIFIED CUSTOMER
Jeff has always done a nice job of answering questions and follow up with me
4/14/2026
Annette C. VERIFIED CUSTOMER
I am familiar with Lexus workmanship. I've been a customer of Lexus formerly known as metrolaxis since 2012 when I bought my Lexus from you my 2007 RX 350 which was totaled in an accident 3 years ago. Even though I bought my white Lexus RX 350 from classic Lexus, I am more familiar with you guys. So I felt more at home with formerly Metro Lexus now known as Cleveland Nexus and I may continue my business with you throughout the life of my car thank you.
4/14/2026
Yesenia S. VERIFIED CUSTOMER
Cassie always takes good care of me
4/14/2026
Matthew O. VERIFIED CUSTOMER
N/A
4/14/2026
Jane P. VERIFIED CUSTOMER
Great service and very professional
4/13/2026
Tamina M. VERIFIED CUSTOMER
My maintenance required alert was not reset and is still showing on my day board.
4/12/2026
Jodi B. VERIFIED CUSTOMER
Adam was very polite, professional, and quick to get me checked in and into my loaner.
4/12/2026
Sommer M. VERIFIED CUSTOMER
Always treated well at Lexus and always feel like a VIP! They do a great job every time.