The service was completed before the promised time. My car was cleaned and sanitized. No problems here....
7/17/2020
Jamie E. VERIFIED CUSTOMER
Better service than Fort Myers where I purchased and get regular maintenance. Biggest thing that impressed me was their honesty. Thank you for the mid west hospitality
7/17/2020
Earlene M. VERIFIED CUSTOMER
Laura is the Best!
Earlene M
7/17/2020
Mark M. VERIFIED CUSTOMER
My service person was Scott Gilmore.
7/17/2020
Susan A. VERIFIED CUSTOMER
Very happy with the service department! Keep up the good work!
7/17/2020
Kathleen C. VERIFIED CUSTOMER
I felt the attendant was very rushed and the service provided was not complete. The car came in with the same problem that it left with after paying almost $1000 in repairs. When trying to call, the phone was never answered.Mistake was made on the invoice and had to be re-processed. I had to bring the car back the next day and I’m still waiting for a phone call. The day has ended it’s 7:30 PM. In the last two weeks I’ve spent almost $3000 and the problem still exists. It’s not been a good experience at all.
7/16/2020
Leo A. VERIFIED CUSTOMER
I’m glad to work with Marty. He’s easy and patient, and I feel confident in getting my car where it should be.
7/16/2020
Gineen K. VERIFIED CUSTOMER
Marty was very efficient and helpful with the addition of some items on our vehicle. We really appreciate the service he and Lexus provided to us! Thank you Marty!
7/16/2020
Peggy R. VERIFIED CUSTOMER
Job well done Thank You
7/16/2020
Susan W. VERIFIED CUSTOMER
I really dont like all of these emails and surveys on everything. Hopefully the next one from the manufacturer will be the last for a while
7/16/2020
Edward M. VERIFIED CUSTOMER
Everyone does a fantastic job. It show that everyone enjoys what they are supposed to do & getting along with other employees! Thanks for a great experience!
7/16/2020
Judi H. VERIFIED CUSTOMER
Told it would be an hour and it was 2.5 hours. Service counter woman did not Wear a mask nor did she used proper protocol when in customer vehicles.
When brought to her attention she said, “we do our best”.. Every other employee wore a mask and used proper protective measures.
Lastly, she had a sign up in her work area that said “I AM NOT A KAREN”
Was this really necessary? Don’t care what you think but
Work environment should represent company.
I was disappointed.
7/16/2020
Elaine F. VERIFIED CUSTOMER
Courteous, helpful and explained everything that was done
7/16/2020
Mark B. VERIFIED CUSTOMER
Scott is a great guy. Happy to work with him.
7/16/2020
Rick W. VERIFIED CUSTOMER
Your service department is terrific. Thanks.
Rick W
7/15/2020
Barbara J. VERIFIED CUSTOMER
... professional and courteous ...great service. Thanks!!
7/15/2020
Jim C. VERIFIED CUSTOMER
You folks always do a great job. No one else ever touches either of our cars!! When are we going all electric??
7/14/2020
Mike T. VERIFIED CUSTOMER
Poor communication, excuses made, confusion. It's my first service experience & it was impressively disappointing, esp compared to other Lexus dealers.
7/14/2020
Lisa P. VERIFIED CUSTOMER
The service department was friendly. They were easy to work with and did a great job on my car. They completed the work in the time they said it would take. Thank you!
7/14/2020
Alice K. VERIFIED CUSTOMER
I was very pleased with Scott, for his determination on finding the cause of the ongoing noise coming from front end of my vehicle.