My Lexus required a software upgrade for Enform to work. Lexus Akron/Canton picked up my car, applied the upgrade, informed me of progress & completion via text during the whole process, returned my vehicle applied final settings & it is working now. Professional & expected customer service. Great job!
8/12/2020
Gail B. VERIFIED CUSTOMER
Having been a customer of Lexus for many years and having been helped by Laura Davis many times I have been always pleased. Laura is extremely knowledgeable about her requirements with Lexus and always knows the correct answers to fixing any problems and any questions I might have. It is a pleasure to work with her.Thank you for having her on your staff.
Gail B
8/12/2020
Pearlene L. VERIFIED CUSTOMER
It's always a pleasure working with Akron Lexus. Ms. Davis is a real credit to your establishment. Laura makes my visits so personable. She's knowledgeble, professional and interested in making me feel comfortable while I relay my request for service for my car. Pearlene L
8/12/2020
Thomas V. VERIFIED CUSTOMER
Beyond expectations
8/12/2020
Elias K. VERIFIED CUSTOMER
Very curious did the job well thank you
8/12/2020
Henderson E. VERIFIED CUSTOMER
Took the “easiest” route in solving the issue relative to an extremely low tire pressure: a nail, which I never witnessed!
On two prior visits I notified the SD that the tire pressure indicator was neither accurate or performing correctly. In both cases I was “Enformed” of a possible slow leak.
Upon leaving the SD last Tuesday, I found myself sardonically viewing the air pressure readout chaotically fluctuating between 32-34-36-34-38-33 etc ad nauseum until I reached home.
You have to love professionalism even during COVID-19: never have so few done so much for so many????????????
8/11/2020
Marcus T. VERIFIED CUSTOMER
Prompt pickup. Rapid service. Nice loaner car. Valets very friendly.
8/11/2020
Rick F. VERIFIED CUSTOMER
I was thankful for the prompt courteous service end it was a special surprise to have the gas tank topped off! The car was ready when promised and I was grateful for the use of a car while mine was being serviced! Thank you so much, keep up the good work!
8/11/2020
Joe P. VERIFIED CUSTOMER
Lora always ensures my car is taken care of. She goes above and beyond to keep me informed of the progress of the maintenance on my vehicle. I’m always extremely satisfied with the quality of the scheduled maintenance and repair services provided by the Lexus service department.
8/11/2020
Dave M. VERIFIED CUSTOMER
Laura did a great job in explanation and execution Re: the repairs to my Lexus ES
350! Thanks! Dave M
8/10/2020
Darlyn M. VERIFIED CUSTOMER
Lqura is the best
8/10/2020
Lakshmi T. VERIFIED CUSTOMER
Excellent customer service
8/10/2020
Suban R. VERIFIED CUSTOMER
The manager was very courteous and helpful
8/9/2020
Brian C. VERIFIED CUSTOMER
Was the car wash down or short staffed
8/9/2020
Rachel C. VERIFIED CUSTOMER
Always very nice. My car was finished sooner than I thought and though it’s a 30 minute drive from my house I don’t mind because they always take good care of me.
8/9/2020
Lawrence H. VERIFIED CUSTOMER
We have always been treated great at thr Akron Canton Lexus dealership. They are very professional and great people to deal with. Thank you for the great service.
8/8/2020
Mary B. VERIFIED CUSTOMER
Scott, is an excellent and reliable employee
In your organization. It should be noted that he over beyond what a customer would expect.
Lexus of Akron Canton is lucky to have
such a competent employee.
8/7/2020
Susan W. VERIFIED CUSTOMER
I hate doing these surveys agter every routine visit. Everyone wants one! It gets annoying
8/7/2020
Marian D. VERIFIED CUSTOMER
Couldn’t be better
8/7/2020
Diane S. VERIFIED CUSTOMER
Laura was very efficient, had a loaner available and Was customer friendly. I will request her when my car needs service again.