Worst experience ever. Took 8 days to replace an ignition cylinder. My calls to your service department went to voicemail every time. Speaking to Karen made me feel like I was interrupting her day. Not the person you should have as the initial point of contact with a customer!! Never even got a quote until after I asked my salesman, Randy McQuaid for help. He walked back to service to get an update. That was 5 days after my appointment. The only form of communication is via text? Unacceptable! Then, the quote included 4 additional repairs for an additional $600. I I’ve had better service from the McDonalds at the Atlanta Airport. Never again will I bring my vehicle to your service department!!
8/16/2020
Nadyne P. VERIFIED CUSTOMER
Great
Efficient
Professional
Friendly
8/16/2020
Ann H. VERIFIED CUSTOMER
Scott in the service department took great care of us. We may look into buying the loaner model! Thanks!
8/16/2020
Keith K. VERIFIED CUSTOMER
I always enjoy my visit to my Lexus dealer. Mr Richards is always very helpful.
8/16/2020
Larry A. VERIFIED CUSTOMER
No Thanks
8/16/2020
Munir A. VERIFIED CUSTOMER
Good job ????
8/15/2020
Renee D. VERIFIED CUSTOMER
Laura provides Excellent and friendly service. Thank you!
8/15/2020
Kathy G. VERIFIED CUSTOMER
Laura was great! Everything was excellent but I really wanted to have my car washed but the equipment was down and they couldn’t wash my NX.
8/15/2020
James A. VERIFIED CUSTOMER
Laura Davis is awesome... No question about it.
8/15/2020
Troy P. VERIFIED CUSTOMER
Always fast and quality service and friendly people
8/14/2020
Tracy W. VERIFIED CUSTOMER
Very Professional Crew
8/14/2020
Gossett H. VERIFIED CUSTOMER
Thank you for being so professional and kind. I would consider buying myself a Lexus after the experience Of taking my parents car to the dealership for service.
Thank you again!
8/14/2020
Tomasina E. VERIFIED CUSTOMER
I am always greeted and treated very well.
8/13/2020
Stella B. VERIFIED CUSTOMER
great service. very nice job cleaning interior of auto
8/13/2020
Joe V. VERIFIED CUSTOMER
Service provided was exceptional as usual. Courtesy and professionalism exhibited.
8/13/2020
Gwendolyn J. VERIFIED CUSTOMER
Very satisfied.
8/13/2020
Kathy S. VERIFIED CUSTOMER
Marty is always very friendly and works quickly to help the customer. Also, Norman does a great job greeting and preparing my vehicle to leave... Norman knows the customers by name.
8/12/2020
Derek P. VERIFIED CUSTOMER
Awesome as always
8/12/2020
George 'Dave'. VERIFIED CUSTOMER
Always excellent service
8/12/2020
Vicki K. VERIFIED CUSTOMER
I did not personally bring in my vehicle. My schedule did not coincide with what the service team could accommodate my service needs. I was disappointed that a loaner was not available for the person that helped me out by bringing my vehicle. Hopefully next time I have service, a loaner will be available. I know this virus has interrupted many things. Thank you for checking in with me. I do have a question-Jim (the man that brought my car in for service) said I need to come back in after 5000 miles, but did not Bremen bet why. Could you tell me why I need to come back in after another 5000 miles?