Great experience but I love car so I won’t be needing a new one for another couple service visits!
7/3/2020
Mollie B. VERIFIED CUSTOMER
Scott is the best
7/1/2020
Greg Z. VERIFIED CUSTOMER
Marty always does a great job. He is very friendly and always helpful! He provides great customer service and represents Lexus service well!
7/1/2020
Paul B. VERIFIED CUSTOMER
Great Service
7/1/2020
Rick M. VERIFIED CUSTOMER
Always happy with the service I received at Lexus of Akron. I was shocked but very pleased that they even filled my gas tank
7/1/2020
Terry S. VERIFIED CUSTOMER
Efficient, knowledgeable.
6/30/2020
Janina J. VERIFIED CUSTOMER
I marked my calendar incorrectly and came for service on the wrong day. Nevertheless, you were able to accommodate me and performed the service quickly.
Thank you!!
6/29/2020
Aaron C. VERIFIED CUSTOMER
Good customer service
6/27/2020
Larry A. VERIFIED CUSTOMER
Great Work, Much Appreciated !
6/27/2020
Robert T. VERIFIED CUSTOMER
We were supposed to receive a text message letting us know when our car was completed, this never occurred so we just came up in hopes that it was done.
6/27/2020
Susan M. VERIFIED CUSTOMER
Great service and very nice people
6/26/2020
Tom G. VERIFIED CUSTOMER
Scott as always was professional and courteous.
In my opinion, the advantages of Lexus are: great product,
Excellent service, and service goes above and beyond.
6/26/2020
Ron F. VERIFIED CUSTOMER
very pleasant and professional
6/26/2020
Justin C. VERIFIED CUSTOMER
Great service. Very friendly. Accommodated all my requests.
6/25/2020
Tim B. VERIFIED CUSTOMER
It is always a pleasure dealing with the service department at Lexus!
This time, I needed to switch my drop off time and Marty was incredibly accommodating in arranging for a loaner and taking care of everything.
Marty (and the entire service team) goes out of his way to make sure everything is taken care of.
I’m sorry that I don’t know the gentleman’s name who always takes my car when I bring it in...but he is amazing! He’s always welcoming, engaging, kind and appreciative!
6/25/2020
Min D. VERIFIED CUSTOMER
Good
6/25/2020
Henry L. VERIFIED CUSTOMER
The defect was not replicated by the technician, so no remedy was made. The loaner had the same issue, and of course, my car did the same thing ten minutes after driving away. The issue is with the radio periodically making a sharp crack. The issue isn’t with my Aux cord, since I unplugEd the cord and still have the issue. Neither is the issue with my phone, since I can disconnect Bluetooth, and it still happens. When the radio is off, the sharp crack doesn’t happen, so it isn’t the AC. It’s the radio Your service attendant (Scott) told me that if we determine the cause, we should call and let y’all know.
6/25/2020
Lisabeth R. VERIFIED CUSTOMER
I called the dealership 3 times and left voice mail messages. My called were never
Returned. I have no idea where my vml messages went, but I am thankful Nick reached out to schedule the service.