Customer service plus!!! Super kind & accommodating!
11/21/2025
Angelo Z. VERIFIED CUSTOMER
I can't say anything bad about my experience at all! I had wonderful service from an extremely polite young man and everyone else that I encountered were nothing but polite and very helpful. Kudos to the Lexus team, I'll be a customer for life.
11/20/2025
Faris E. VERIFIED CUSTOMER
All good except the all-wheel alignment rip-off ($155.95) service, where only one wheel's (RR) Toe was at 0.22 (improved to 0.13), and I was not given the option to skip it at this time. I will be performing alignment checks elsewhere going forward, where I will be provided with options. Thank you.
11/20/2025
Kimberly B. VERIFIED CUSTOMER
I love how well Lexus of Akron takes care of my vehicle!
11/20/2025
James F. VERIFIED CUSTOMER
Experience was quick and done well.
11/20/2025
Diane H. VERIFIED CUSTOMER
Such great service! Everyone I spoke with was so pleasant and helpful!
11/19/2025
Theresa M. VERIFIED CUSTOMER
Thank You!
11/18/2025
SIVA M. VERIFIED CUSTOMER
Excellent
11/18/2025
Vincent F. VERIFIED CUSTOMER
Helpful and friendly!
11/18/2025
Nancy N. VERIFIED CUSTOMER
Always very professional and nice
11/18/2025
Tracey W. VERIFIED CUSTOMER
Everyone was very helpful and and wonderfully nice. The master mechanic was the best very knowledgeable and pleasant Thank you all
11/18/2025
Justin D. VERIFIED CUSTOMER
Completely dissatisfied…Will never buy another car or get service from this dealership. Needed a simple tire patch and technician ruined the tire. This required me to get a new tire that the dealership refused to reimburse me for. Just terrible customer service…
11/17/2025
Michael R. VERIFIED CUSTOMER
I am surprised that you do not run the car through the car wash at the end of the service appointment. Other than that I was very satisfied with the experience.
11/16/2025
Darleen K. VERIFIED CUSTOMER
Nick is always friendly and helpful
11/15/2025
Marie F. VERIFIED CUSTOMER
I’m very grateful for the professional care I have received from Lexus service department.
Thank you,
Marie F
11/15/2025
Toni P. VERIFIED CUSTOMER
I had a positive experience at Lexus of Akron Canton.
11/15/2025
Melissa L. VERIFIED CUSTOMER
Nik always takes great care of me, great service & professionalism.
11/14/2025
Michael R. VERIFIED CUSTOMER
I couldn’t believe that after I brought my car in for a recall I had to replace gas that I used in my loaner car. Also, I tried to reach service department for 2 days to see when my car was going to be finished without any success. This was the worst customer service I experienced at Lexus. I can guarantee you that I will never bring my car in for service every again