The repair was done to my complete satisfaction. Nik and the he service staff are very knowledgeable and strived to make sure I was happy with the service. Nik listened to my issues and resolved each of them. In all, the service was a pleasant experience.
11/26/2025
Patrick C. VERIFIED CUSTOMER
Awesome service!!!!
11/26/2025
Mark G. VERIFIED CUSTOMER
Kimberly took care of us and we appreciate the quick appointment and response.
11/26/2025
Nancy H. VERIFIED CUSTOMER
I was very satisfied with today's service. The staff was pleasant and helpful. The car was thoroughly checked and is now ready for winter. They even took care of the white paint mark from my garage door.
11/25/2025
Marsha H. VERIFIED CUSTOMER
I was pleased with the efficiency of Akron Canton Lexus.
Thank you.
11/25/2025
Joe S. VERIFIED CUSTOMER
This was a defective part that I had to contact Lexus about myself in order to have it taken care of. That should have been done by your service department.
11/24/2025
Cindy L. VERIFIED CUSTOMER
Everyone is always very professional when I’m there.
11/23/2025
Karen S. VERIFIED CUSTOMER
I advised Pryce I had a tire losing pressure. I had my service and they checked the tire and found no leaks or punctures. They rotated the tires. When I was advised they found nothing, it still doesn’t explain why the tire is losing pressure. Pryces solution was watch it and if it keeps happening “stop back in”. Well living over an hour away - stopping back in takes literally all day. His next solution was to have them take the tire off and clean the stem and areas for corrosion….he quickly told me this was 38.00 plus tax. For what? To take off the tire you just had off??? If it continues losing air I will bring it back in, and I won’t be happy doing so. Pryce should have tried harder to fix my issue.
11/23/2025
Rick M. VERIFIED CUSTOMER
...very professional, thorough and courteous...thanks!
11/22/2025
Elliott G. VERIFIED CUSTOMER
My RX450H F Sport has been satisfactorily and routinely serviced at this dealership for the last 7 years.
11/22/2025
Jodi C. VERIFIED CUSTOMER
No comment
11/22/2025
Sharon W. VERIFIED CUSTOMER
He went over and above my expectations.
11/22/2025
Dwight A. VERIFIED CUSTOMER
No problem
11/22/2025
Kurt K. VERIFIED CUSTOMER
Everything done right
11/22/2025
Pamela M. VERIFIED CUSTOMER
Very easy to have service performed here.
11/21/2025
Charita S. VERIFIED CUSTOMER
Do not send a survey. I will not complete it.
11/21/2025
James F. VERIFIED CUSTOMER
Pryce overall was a good man. I was concerned he did not know i had tire warranty; and while happy car was ready in less than 6 hours..it was way off estimate of end of day/following day; my concern that 2 new tires both having side nails tjat were not repairable...was not understood?..i did appreciate him bringing me my garage door opener out of loaner i had left
11/21/2025
Edward S. VERIFIED CUSTOMER
Another seamless service appointment !! Everyone was polite and professional, and I’m always treated with respect. The African-American porter that greets you in the service bay was especially helpful and polite.
11/21/2025
James G. VERIFIED CUSTOMER
The car was dropped off with a VERY specific problem. The gas door would not open. They called and said it was fixed and that I just need to wait a few minutes to let the gas depressurize, WHAT?!?! Told me car was ready. Drove half an hour to pick it up. First thing I checked was the gas door and it still did not open. Had to leave car again. This is number 2 for the exact same problem. Wasted so much of my time $90,000 for a car that I cannot gas up. Stranded south of Columbus for 1 hour and 20 mins