The service department was very busy however the process took the time that was estimated. The lounge area was warm and comfortable.
They cleaned the salt of my car beautifully. I was greeted as I pulled in the garage, opened the door for me, went through the process and directed me to the counter where the employee reviews the status of the service of your vehicle with you. It is behind a glass wall which keeps the noise from the garage out. (Good design) While waiting I walked to another service location where I explained a couple of tech questions about my vehicle I didn’t understand. He too was gracious and went to my car with me to demonstrate when my service was complete. Great service and I love my 350 RX. Thank you
12/6/2025
Gregory T. VERIFIED CUSTOMER
Service was done on time and with a smile.
12/6/2025
Daniel B. VERIFIED CUSTOMER
As always everyone there at Lexus was great. Always a pleasant experience.
12/6/2025
Susan D. VERIFIED CUSTOMER
Excellent
11/26/2025
Clyde R. VERIFIED CUSTOMER
The repair was done to my complete satisfaction. Nik and the he service staff are very knowledgeable and strived to make sure I was happy with the service. Nik listened to my issues and resolved each of them. In all, the service was a pleasant experience.
11/26/2025
Patrick C. VERIFIED CUSTOMER
Awesome service!!!!
11/26/2025
Mark G. VERIFIED CUSTOMER
Kimberly took care of us and we appreciate the quick appointment and response.
11/26/2025
Nancy H. VERIFIED CUSTOMER
I was very satisfied with today's service. The staff was pleasant and helpful. The car was thoroughly checked and is now ready for winter. They even took care of the white paint mark from my garage door.
11/25/2025
Marsha H. VERIFIED CUSTOMER
I was pleased with the efficiency of Akron Canton Lexus.
Thank you.
11/25/2025
Joe S. VERIFIED CUSTOMER
This was a defective part that I had to contact Lexus about myself in order to have it taken care of. That should have been done by your service department.
11/24/2025
Cindy L. VERIFIED CUSTOMER
Everyone is always very professional when I’m there.
11/23/2025
Karen S. VERIFIED CUSTOMER
I advised Pryce I had a tire losing pressure. I had my service and they checked the tire and found no leaks or punctures. They rotated the tires. When I was advised they found nothing, it still doesn’t explain why the tire is losing pressure. Pryces solution was watch it and if it keeps happening “stop back in”. Well living over an hour away - stopping back in takes literally all day. His next solution was to have them take the tire off and clean the stem and areas for corrosion….he quickly told me this was 38.00 plus tax. For what? To take off the tire you just had off??? If it continues losing air I will bring it back in, and I won’t be happy doing so. Pryce should have tried harder to fix my issue.
11/23/2025
Rick M. VERIFIED CUSTOMER
...very professional, thorough and courteous...thanks!
11/22/2025
Elliott G. VERIFIED CUSTOMER
My RX450H F Sport has been satisfactorily and routinely serviced at this dealership for the last 7 years.