Service was handled promptly and the staff courteous.
10/17/2025
Thomas D. VERIFIED CUSTOMER
Nic is the best service rep we have ever had
10/17/2025
Buckeye Construction. VERIFIED CUSTOMER
Always great service!!
10/16/2025
Fred U. VERIFIED CUSTOMER
Nik was very helpful and professional.
10/16/2025
Bethany S. VERIFIED CUSTOMER
I was told the service would be $499 and I was charge $636 without explanation until I asked and still didn’t receive a clear answer.
I asked for 3 things to be looked at and was told “I didn’t see that issue” with all of them.
The car was returned without a car wash.
I was expecting the car to be returned same day as I was told the service only took 2-3 hours, and had to reach out and was told it wouldn’t be same day which interfered with something else I had scheduled for my car and had to cancel.
By far the worst experience I’ve had with the lexus service team - very disappointed.
10/16/2025
Carol M. VERIFIED CUSTOMER
I spoke to Pryce Brown about 15 minutes into the ride home. The dash lights came back on regarding the tires. We checked the tires upon returning home & they were fine. Then the “check engine” light came on & red caution light..ugh. I called Pryce & we spoke again. He apologized & asked me to bring the car back. I'm driving from Canfield so it’s not convenient. Another day centered around the car. Really disappointed it’s not repaired
10/16/2025
Kathy M. VERIFIED CUSTOMER
Staff was friendly courteous and informative
10/16/2025
Annette F. VERIFIED CUSTOMER
Service great except for drop off process.
10/16/2025
Sarah M. VERIFIED CUSTOMER
Always excellent service!
10/16/2025
Sandra F. VERIFIED CUSTOMER
Josh and Nick were extremely helpful with providing me a car to drive and keeping me apprised of the repair status. Great service and friendly people.
10/15/2025
Kathleen H. VERIFIED CUSTOMER
Able to get a quick appointment, clean car able to view the undercarriage and thanks for the hot chocolate.
10/15/2025
Mary J. VERIFIED CUSTOMER
Fast courteous service! I am visiting from out of town - did not buy my car here - but that didn’t matter. Very happy!
10/15/2025
Loretta N. VERIFIED CUSTOMER
Very afficent service
10/15/2025
Charles S. VERIFIED CUSTOMER
He did a very nice job.
10/15/2025
David S. VERIFIED CUSTOMER
Excellent service!!
10/14/2025
Marguerite A. VERIFIED CUSTOMER
The professionalism, the attention to detail. Everyone was really polite and friendly. And made a nice experience completely satisfied. But I always have been whenever I've brought my car into Lexus of Akron Canton.
10/14/2025
Keith R. VERIFIED CUSTOMER
We always trust the service for our cars. However, by Friday evening we had not heard anything about our car. By Saturday at 11:00 I thought I had missed a call so I called Lexus. Typically when our car cannot be finished that day we get a call. It was not a problem for us but it is nice to know whether or not we need to pick up the car.