Search

Real Reviews from VERIFIED CUSTOMERS
Troy U. VERIFIED CUSTOMER
Excellent brake job on my car.
10/22/2025
Donna B. VERIFIED CUSTOMER
Customer service was excellent The waiting area was clean and comfortable And work done on my car was as performed and cost was as quoted
10/22/2025
Joe S. VERIFIED CUSTOMER
Very disappointed that I was told that Lexus would not replace the defective rear hatch emblem. It looks terrible, and I can’t believe that Lexus wants something like that on ANY of their vehicles. I will, for what it’s worth, be contacting Lexus about this matter.
10/21/2025
Ricky H. VERIFIED CUSTOMER
I had a Scheduled a detailing but was told it could not be done same day. I had travel plans the next day so I had to cancel the detailing. Very disappointed because I had made this schedule in advance and brought in my Lexus at 7:00am. So they would have plenty of time .
10/21/2025
Thomas D. VERIFIED CUSTOMER
Nic is the best
10/21/2025
Ronald K. VERIFIED CUSTOMER
Josh is an excellent service rep, very knowledgeable..
10/21/2025
John M. VERIFIED CUSTOMER
Thank you
10/21/2025
Thomas S. VERIFIED CUSTOMER
Look forward to discussing this issue in detail covering Thursday, 10/16; Friday, 10/17; and Monday, 10/20. The vehicle serviced was ordered and purchased at this dealership in June of 2013 and has always been serviced here since that time. Have no plans to return.
10/21/2025
Elaine S. VERIFIED CUSTOMER
Everyone was very kind and kept us informed
10/18/2025
Linda S. VERIFIED CUSTOMER
Service was handled promptly and the staff courteous.
10/17/2025
Thomas D. VERIFIED CUSTOMER
Nic is the best service rep we have ever had
10/17/2025
Buckeye Construction. VERIFIED CUSTOMER
Always great service!!
10/16/2025
Fred U. VERIFIED CUSTOMER
Nik was very helpful and professional.
10/16/2025
Bethany S. VERIFIED CUSTOMER
I was told the service would be $499 and I was charge $636 without explanation until I asked and still didn’t receive a clear answer. I asked for 3 things to be looked at and was told “I didn’t see that issue” with all of them. The car was returned without a car wash. I was expecting the car to be returned same day as I was told the service only took 2-3 hours, and had to reach out and was told it wouldn’t be same day which interfered with something else I had scheduled for my car and had to cancel. By far the worst experience I’ve had with the lexus service team - very disappointed.
10/16/2025
Carol M. VERIFIED CUSTOMER
I spoke to Pryce Brown about 15 minutes into the ride home. The dash lights came back on regarding the tires. We checked the tires upon returning home & they were fine. Then the “check engine” light came on & red caution light..ugh. I called Pryce & we spoke again. He apologized & asked me to bring the car back. I'm driving from Canfield so it’s not convenient. Another day centered around the car. Really disappointed it’s not repaired
10/16/2025
Kathy M. VERIFIED CUSTOMER
Staff was friendly courteous and informative
10/16/2025
Annette F. VERIFIED CUSTOMER
Service great except for drop off process.
10/16/2025
Sarah M. VERIFIED CUSTOMER
Always excellent service!
10/16/2025
Sandra F. VERIFIED CUSTOMER
Josh and Nick were extremely helpful with providing me a car to drive and keeping me apprised of the repair status. Great service and friendly people.
10/15/2025
Kathleen H. VERIFIED CUSTOMER
Able to get a quick appointment, clean car able to view the undercarriage and thanks for the hot chocolate.
10/15/2025