Absolutely the worst experiebce I have ever encountered. As a loyal Homda customer for centuries, I am shocked to have received such dissatisfaction when I met Ken White. I scheduled an appointment at 9:00am and when I checked in, I waited 45 minutes just to be checked in. Completely unmacceptable. Once Ken signed us in, he stated that he is new with the computer system and then proceeded to type slowly with 2 fingers on the keyboard to find our information, which took another 10 minites for him. He then advised us that the oil change service would take approximately 2 hours. I was sittimg in the waiting area for 3 hours and 15 minutes! The entire time, my car was already done while he was snacking on food and playing on his pbone. What a joke, you need to fire this guy and find someone who is competent. Worst customer service ever.
12/16/2025
Christine A. VERIFIED CUSTOMER
Friendly,professional, efficient.
12/16/2025
Donna M. VERIFIED CUSTOMER
Satisfied with the service but the price over all was very high For a year 13 month old car that was way too high When I has 13 different VW vehicles I very rarely paid for service x dot tire rotation in a couple and that was owning some of them 4 and 6 yrs and a car wash your staff and dealership is very nice and Truce my gal that helped us the best !
12/16/2025
Linda F. VERIFIED CUSTOMER
Excellent service.
12/16/2025
Ahreum L. VERIFIED CUSTOMER
Amazing
12/15/2025
Barbara W. VERIFIED CUSTOMER
Brian was professional and very helpful.
12/15/2025
Kevin P. VERIFIED CUSTOMER
Kelsey was very professional and we were in and out in less time than expected. I like the new system that provides a video from the technician!
12/15/2025
Safiya L. VERIFIED CUSTOMER
It would help if you had the right phone number to your client!!
12/15/2025
Patricia G. VERIFIED CUSTOMER
Ken was wonderful and tried to help us when he could but we were all handcuffed by your new system that everyone only got 2 hours training on before a busy Saturday. We were never going to come back to your dealership again but because of Ken's kindness and patience may consider it. When you start a new system maybe take some extra time for training and realize we the customers are not trained in how things are supposed to happen! Otherwise we will definitely not be back.
12/14/2025
Elliot P. VERIFIED CUSTOMER
Bill was excellent!
12/13/2025
Austin M. VERIFIED CUSTOMER
Steven was great. Kept me informed, and got me in and out quicker than I expected. Gave great recommendations on future service needs.
12/13/2025
Barbara S. VERIFIED CUSTOMER
Very good service and explained everything no complaints
12/13/2025
Wayne W. VERIFIED CUSTOMER
Yes look forward to seeing it.
12/13/2025
Jill P. VERIFIED CUSTOMER
Bill Thornton does a great job so I continue to return to Right Honda for my service.
12/13/2025
Ralph H. VERIFIED CUSTOMER
Thank you Ken for being professional and updating me on any service specials Hope to have you as my service advisor in future visits Thx
12/13/2025
Gerry K. VERIFIED CUSTOMER
I was driving as it started to get dark and I realized my auto headlight setting had been turned off by someone in your shop. I could have had an accident and this is a very dangerous thing to do without telling the customer. This is unacceptable service!
12/13/2025
Shiva K. VERIFIED CUSTOMER
I’ve worked with Steven for all my Honda services since 2023. He is extremely professional, honest, and helpful. He communicates clearly and makes the entire process easy every time. Excellent service advisor—highly recommended.
Shiva.