Right Honda Auto Repair Service

Great service. Took excellent care of me.

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Thank you, Kelsey. I appreciate all your help. It’s always a very informative experience with you as my service advisor.

Truc was very pleasant and interested in what services I wanted. She was polite and friendly. Great service!

Chris was great - Please inform him of that fact!

This is my second experience of working with Alan McKenna. He is pleasant and easy to talk to. He took my request for service and made sure it was done as I asked. He didn’t pressure me in any way. I will always request Alan when I bring my CRV to Right Honda. Sara C

Chris McGee is an elite service advisor. Very knowledgeable and customer service oriented. He’s the reason why I keep coming back

When I went to the register to pay, I was assisted by Micah, who informed me that my total would be $135. I immediately questioned why I was being charged that amount. Micah then listed services that were supposedly performed on my vehicle, including a tire rotation. The issue is that my vehicle has staggered wheels, which means a tire rotation cannot be performed. Honda has never rotated my tires for this exact reason in past visits. When I explained this to Micah, his response was, “I didn’t know that,” which clearly indicates a lack of communication between the service advisor and the service technician regarding the actual work performed on my car. Because I spoke up, the charge was adjusted. However, had I not questioned it, I would have been incorrectly charged $135 for services that could not have been performed. Even after the adjustment, I was still charged $117, which is higher than the $80–$90 I have consistently been charged for the same maintenance in the past. I have receipts from previous Honda service visits to support this. Additionally, Micah did not provide me with a multi-point inspection sheet, nor did he review any details of my vehicle or the services performed. I had to call the dealership afterward to request that the inspection sheet be sent to me. This lack of review further contributed to my concern and confusion about what work, if any, was actually completed on my vehicle. Most concerning is that this experience has left me unsure whether my tires were even touched or properly checked at all. As a result, I now feel the need to take my vehicle elsewhere to ensure that my tires are correctly serviced, which should not be necessary after visiting a Honda dealership. I was also dissatisfied with Micah’s demeanor during our interaction, as it felt unprofessional and dismissive.

TJ was very nice and informed me of what service I would need next

My oil advisor seemed not friendly. Looked annoyed and not happy to be there. After to hours waiting for my car I asked when he thought it might ready. He gave me a look like it was a stupid question and annoyed that o asked.

Excellent service!

Excellent customer service by Truc. Very attentive and answered all my questions. She did a great job!

Honda provides top customer service.

Alan was friendly and helpful! He explained my service plan and even researched my auto repairs at another Honda service location. I am thankful for all of his help ????

All good. Thank you. I love my Honda and your service is great.

TJ was the most polite person I dealt with today. Glad he was my advisor. He was the only one that was polite. Everyone else barely looked at me and barely said anything to me. TJ needs a promotion. If I still had my dealership I would poach him.

I didn't receive the brake pads that I requested (still missing 4 pads and will call in the morning to followup. I am very disappointed that the truck was extra dirty after service received and you'll dont offer complimentary wash. Just disappointing.

Ken was very professional and helpful explaining what what was needed and recommended.

Overall very good

To whom it may concern, Chris McGee is a professional and caring associate. I has questions about my service plans and he was quick to look it up for me and resolve my questions. He is calm and listened to me. There was a coupon for oil changes, but I didn't have it yet (it was in the mail when I got home from my visit!) Chris applied it to my service. Congratulations to Honda for hiring such a caring and consummate professional.