When I brought my car in, Justin said a one hour diagnostic check was required to determine what The issue was with my battery dying.
He said the diagnostic charge was $200, but if I ultimately bought Honda services, it would be waived.
After going thru my invoice tonight, I see that I was charged $200 for the diagnostic in spite of purchasing over $1800 other services.
On the invoice it shows as $200 minus $50 total $150. However, the $50 was the summer coupon on the total bill, not the diagnostic, so I still overpaid $200.
I have been a Right Honda service customer for 14 years and never had an issue before. I am assuming this was an oversight that you will rectify accordingly with a $200 refund.
I made the payment thru your Sunbit plan who in turn paid Right Honda in full.
I await your reply.
Steve Marsden
****-****-xxxx
6/13/2026
Catherine V. VERIFIED CUSTOMER
Jeremy was good and I was satisfied with him. Generally speaking, there seems to be a lot of outside staff (incoming garage area), standing around and not very friendly. This was my second visit to Right Honda and my overall impression is that there is not a customer service culture. When you ask a question it seems to be a bother to them. Previously I owned a Subaru and they were always great, treating you like a valued customer. I love my Honda but very disappointed with Right’s service.
6/13/2026
Knut H. VERIFIED CUSTOMER
Bill is always very responsive & helpful.
6/13/2026
Vincent M. VERIFIED CUSTOMER
TJ took care of my vehicle today and was very communicative and accommodating. I will be sure to keep bringing my vehicle back to this location due to the service I received today.
6/13/2026
Valerie T. VERIFIED CUSTOMER
Chris McGee was VERY HELPFUL & the work was done quickly!
6/12/2026
Deb L. VERIFIED CUSTOMER
Jeremy was very helpful and knowledgeable and pleasant.
6/12/2026
Terence B. VERIFIED CUSTOMER
Ken was very professional and explained everything very well.
6/12/2026
Abigail D. VERIFIED CUSTOMER
Micah is always super friendly, communicative, professional and honest. I always feel comfortable working with him and trust his recommendations.
6/12/2026
Sierra D. VERIFIED CUSTOMER
Alan has always been great.
6/12/2026
Abdolrahman F. VERIFIED CUSTOMER
Everything was great. The only issue was that the passenger-side door panel had a dirty black oily stain on it.
6/12/2026
Marianne C. VERIFIED CUSTOMER
Steve was the best. I forgot to ask him how long to expect the service to take, and when I remembered, I was texting him and my husband got the phone call letting us know the car was ready. Steve must be psychic. He was pleasantly helpful and answered all of our questions completely. Steve is a good man, keep up the great work. Thank you.
6/12/2026
Bassim R. VERIFIED CUSTOMER
Great work & great advisor. Alex collego as always handled my concerns & questions too well , did a super job taking care of our car .
6/12/2026
D'Angelo B. VERIFIED CUSTOMER
Brian did a great job!
6/12/2026
Jesus V. VERIFIED CUSTOMER
I had an outstanding experience working with Alex Gallegos at the dealership. From start to finish, he provided exceptional customer service and made the entire process easy and stress-free. What really stood out to me was how much he genuinely cared and took the time to make sure everything was handled properly. He kept me informed, answered all of my questions, and made me feel like I was a priority rather than just another customer.
It’s rare to find someone who takes such pride in their work and truly looks out for their customers. I honestly wish Alex could help me every time I bring my vehicle in. His professionalism, honesty, and dedication are the reasons I will continue coming back. Thank you, Alex, for going above and beyond!
6/12/2026
James M. VERIFIED CUSTOMER
Bill Thornton is the best service advisor!!
6/12/2026
Patricia N. VERIFIED CUSTOMER
Alan was great to work with. I will be back.
6/12/2026
Keith A. VERIFIED CUSTOMER
Can was a very good salesman for you. He recommended that over 30,000 miles that it was preventive maintenance to change oil oils, etc. etc. he explained he took the time to explain all of the work that they would do as we were going on a holiday to Canada and Wood put long miles on. He is knowledgeable, friendly, courteous, and a professional person. You are lucky to have him thank you very much for giving me this chance to recommend him.O
6/12/2026
Maxmilian H. VERIFIED CUSTOMER
Ken was very welcoming and informative and honest through the process. Very helpful
6/12/2026
Doris/Mark C. VERIFIED CUSTOMER
Thanks to Alan for a total professional service experience and very timely too!
I am waiting for follow-up from Mark ? with regards to possible dealership purchase offer.
6/11/2026
Barbara L. VERIFIED CUSTOMER
I have complete trust that my car is worked on by professionals and the car parts are genuine and most all repairs are same day. Alan McKenna and bill Thornton are great to have there at Honda at frank lloyd wright in Scottsdale. Barbara L