Right Honda Auto Repair Service

Very satisfied with the service I received.

Jeremy was thorough in addressing my question, and provided excellent customer service.

Alan is great. he is excellent and gets all 10. I always ask for him. he is kind, knowledgeable and cares about his customers. he answers all y questions and listened to me about not doing my tire rotation that I d as steady had honest my tire place. he is the best

The service I got from TJ was very excellent. I was very satisfied

Excelent and fast service. Bill provided outstanding customer service.

Mr McGee provided one of my best service experiences, going back to 2003 with my 2003 Honda Accord. Thank you.

Thank you Chris for always making me feel comfortable, and for being the best at what you do!

Bill was kind and helpful. I’ll request him next time I make an appointment.

Alan is great!

First of all, I bought my car from this location in late December. My first oil change was due in March, and I currently live 2.5 hours away. I called your service department specifically to see if you had any specials, or deals, or anything for buying a car with you guys. The service person told me no, and that there are no specials or deals when you had purchased with them. The next thing I asked, because I live 2.5 hours away, was can my oil change be done by any dealership. The service advisor told me yes, and I made sure to specify that it didn’t have to be a Honda, and they said that I can get it done through any reputable dealership. So I did my first oil change with Chapman because the closest Honda dealership was 2.5 hours away. Fast forward to today’s visit, I get checked in, I’m fully planning on paying my oil change, when my service advisor comes out and said, “ I have bad news. You no longer get the complimentary oil change since you are at 15,000 miles and we stop at 12,000 miles”. I was very confused because when I called in March, they never said anything about a “complimentary” oil change when I asked. Then I explained that I had already had my first oil change done by another dealership, and that your service department was the one who said it would be okay. I explained that I have so many miles due to CRITICAL doctors appointments, as I was coming from one today. I explained this to my service advisor, and all he said was, “would you like to continue with service?”. I am extremely unhappy with the fact that I explained this situation, and TJ did not want to rectify this at all. I am not normally one to ever write a review, however being told that there’s “bad news” and saying that the complimentary oil change can’t be done any longer, was just not necessary. Now I feel like I should have been helped in some way to make my experience better. TJ saw that I was obviously upset. And not because I had to pay for an oil change, I was upset because of your service departments lack of knowledge when I had asked about any kind of specials, and also upset because my service advisor told me I lost out on something I never knew I had. The very least he could have done would have been to get a manager to speak to. Next time, tell your service advisor not to go to a client, and tell them that there’s bad news, and then deliver a speech about how that client can no longer receive something. I would’ve been perfectly fine if TJ had never brought this up, and instead I felt punished for having miles on my vehicle that I spent well over $30,000 on. If anyone would like to speak to me or rectify this situation, that would be great. ****-****-xxxx

When I noticed a discrepancy on my invoice after leaving the dealership and brought it to Justin's attention, he was quick to rectify the situation. Thank you.

Alex was an amazing service writer. 1000 on CSI

Excellent service professional staff and timely updates

Always a pleasure dealing with Allen.

Bill did a fantastic job of helping us decide what repairs were necessary and what could be put on hold.

Brian and the team are amazing !keep up the good work

Bill was super helpful, knowledgeable, and personable, definitely will be back to service with Bill!

I appreciate the thorough inspection my vehicle gets each time and that the readout shows me when expenditures are anticipated, i.e., filters and windshield wipers, tires, so I can plan ahead.

nice work Brian !

TJ was the best service team member I’ve had the privilege of working with at Right Honda. Very grateful for the efficient service and great customer support.