Tim is my go to guy! He is nice and trustworthy.
Travis
5/2/2026
Kevin G. VERIFIED CUSTOMER
The advisor approached my truck, didn’t make eye contact, asked me my name, never introduced himself. I told him my issue that my truck cameras were not working. I’ve only had the truck a week. Told me a warranty issue. Called me two hours later and told me that the calibration would be 600 bucks because my truck was lifted. He obviously saw my truck was lifted when I pulled in and the description of what my problem was. I denied the services come to find out when I went to pick it up, he told me the tech did it without knowing you didn’t want the service to your benefit and tossed the paperwork on the counter. He knew my truck had a big lift on it when I came in, why not specify that this wouldn’t be covered instead of wasting my time traveling back-and-forth to pick up the truck
I feel he was bothered by my problem. I’m used to Penske which is a little more customer driven!
5/2/2026
Michelle P. VERIFIED CUSTOMER
Great service, didn’t take all day and knowledgeable staff.
5/2/2026
Claire F. VERIFIED CUSTOMER
Terrible experience
5/2/2026
Bruce M. VERIFIED CUSTOMER
Truc went above and beyond!
5/2/2026
Edward C. VERIFIED CUSTOMER
Matt expedited the service work for my Avalon, and I was able to drive home same day. I am a very happy customer!
5/2/2026
Kyler M. VERIFIED CUSTOMER
Christopher was great!
5/2/2026
Chase B. VERIFIED CUSTOMER
Exceptional service provided by Jackson. Amazing person, will be asking for him again!
5/2/2026
Richard/Kathy Z. VERIFIED CUSTOMER
Cody was great! Thank you!
5/2/2026
Joseph W. VERIFIED CUSTOMER
When I complained 3 weeks ago Junior told me it was a known and acceptable artifact with all Tacomas but adjusting it would reduce gas mileage. This time I was informed that it was a lower control arm bushing that really needed to be replaced, that they could do it immediately, and that would cost $1750, and that the technician tightened the control arm which would help until it got replaced. The problem went away when the Toyota technician tightened it, so I took it to my trusted and competent mechanic who found nothing wrong with the control arm. I will report this to the better business bureau.
5/1/2026
Thomas B. VERIFIED CUSTOMER
Tim did an excellent job dealing with my 35K Mike service and explaining everything that they did and what they recommended in the future to keep my Highlander in great shape.
5/1/2026
Robert R. VERIFIED CUSTOMER
We had brought my truck in for a recall, the service department overbooked the recall mechanics, I was not notified therefore we had to reschedule the appointment. After I had arrived at the dealership. It was just a waste of time and gasoline. I do understand these things happen.
5/1/2026
Jacob N. VERIFIED CUSTOMER
I expressed a genuine issue, and was told that not enough people have said there is an issue for them to investigate further. Very disappointing.
5/1/2026
Michael S. VERIFIED CUSTOMER
I waited for 1 1/2 hours and didn’t hear anything from a representative. When I walked out to check on it myself, the paperwork appeared and I was able to go. I’m quite certain that an oil change shouldn’t take an hour and a half.
5/1/2026
Eric P. VERIFIED CUSTOMER
Scheduling was so easy. I’m the guy that screams operator when the virtual agent tries to help me. Yours is good. No issues. Easy in and out for drop off. Free rental was great and unexpected. Quick pickup. Everyone I talked to including Tim was great. If I had to come up with one improvement, it would be nice to run it through the car wash after spending $6k.
5/1/2026
Jean L. VERIFIED CUSTOMER
Excellent service from Miss Truc
5/1/2026
Ariel W. VERIFIED CUSTOMER
Very professional and kind. I always expect the highest level of service from your team members!
5/1/2026
Ray G. VERIFIED CUSTOMER
Adrian was very courteous and responsive and addressed all of my questions and vehicle repairs in a timely manner.
5/1/2026
Karla F. VERIFIED CUSTOMER
Cody is the best advisor. He is very professional and knowledgeable.