Wouldn’t take my care back here. Awful customer service…
4/26/2026
Danielle P. VERIFIED CUSTOMER
Five and a half hour wait for a scheduled appt and we were 4 miles out of drop off range for shuttle so they refused to take us home. When we picked the car up, Jr wasn't around to explain what was done or if there were any recommendations of part replacements.
4/26/2026
Jennifer W. VERIFIED CUSTOMER
Why no car wash? Every other vehicle I've ever had has always gotten a car wash when it went in for service. Also, my wait time for my advisor was a little long.
4/26/2026
Georgia E. VERIFIED CUSTOMER
Thanks for the great service
4/26/2026
Mark B. VERIFIED CUSTOMER
I want to reschedule my truck.. I want Enrique to sit in the truck while I drive it so I can show him and he can listen.. In Oct 2025 I bought my new Tacoma from your dealer. When I rurn on the AC thr is a high pitch noticeable whistle sound. From the blower motor? From the AC.Is constant while the AC is on. The volume is low but the pitch is high. I explained to Enrique. 6 hours later I picked up my truck. Enrique said could not reproduce the sound.
But as soon as I started to drive home I was able to reproduce it. Will someone from right royota please call me. Thank you. Mark B
4/26/2026
Mary M. VERIFIED CUSTOMER
Jackson was really nice and went to some trouble to explain why the Toyota experience was 3 hours for a Toyota recall item.
I have sent previous letters (a few years ago) with my frustration with service at Toyota. Jackson only bright spot along with latte and tuna salad from machine.
4/25/2026
Gary Z. VERIFIED CUSTOMER
David Marentes is my only service person that I trust at Right Toyota! He went over every item on the inspection list and kept the car over night to allow the tech to complete the entire job. I am glad that everything was addressed and hope this service will let me drive this car for at least another 60,000 miles.
Thanks for the great service and work done by Tech Matthew Smith!
Gary Z
4/25/2026
Nathan R. VERIFIED CUSTOMER
David was informative, friendly and had great customer service. He explained thoroughly the process, options and covered all bases. Great experience.
4/25/2026
David N. VERIFIED CUSTOMER
Tim is the best.
4/25/2026
Kurt M. VERIFIED CUSTOMER
Give that man a raise, stock options, and a fully loaded 4-runner
4/25/2026
Rachel C. VERIFIED CUSTOMER
Thank you for taking good care of my RAV4. I appreciate it and you!
Rachel C
4/25/2026
Timothy H. VERIFIED CUSTOMER
Very professional. Job well done
4/25/2026
Gregory A. VERIFIED CUSTOMER
Lucas puts his clients first! That's what Toyota needs to do through out! Great job!
4/25/2026
Cynthia P. VERIFIED CUSTOMER
Jackson was Fantastic to work with!!! Along with Daniel Vick as always!!!
4/25/2026
Michael B. VERIFIED CUSTOMER
David was great and made things simple.
4/25/2026
Jeri D. VERIFIED CUSTOMER
I’m supposed to be a Concierge Client. I made an appt and it took me 2 hours to have my oil changed.
4/25/2026
Amy T. VERIFIED CUSTOMER
There was an issue with the glove box after they replaced the cabin filter. The pin holding the box got cracked. I told my service provider about it, he told the service manager, and they replaced the box. Great customer service. My service agent even did the exchange himself in front of me. Thank you.
4/25/2026
Kathleen B. VERIFIED CUSTOMER
As always, my service was quick and seamless. Adrian heard my concerns about my noisy brakes and ordered replacement parts for my next visit. I live in Chandler but purposely bring my vehicles to Right because the service has always been excellent with all of my Toyota vehicles.
4/25/2026
Gloria J. VERIFIED CUSTOMER
You use ai to make appointments but then when I arrived I did not have an appointment. Service receipt said my tires were adjusted to 36 pounds but they were still at 45.