Right Toyota Auto Repair Service

Roger was pleasant to work with. 10/10

I have gone to Tim for years as my service provider and he has always given me top notch, efficient service for our vehicles. I appreciate having a consistent provider so they are more familiar with me and my vehicles.

JR my service writer was very courteous and got my vehicle in and serviced quicker than he first said. Thank you

I came in because of two warning notices on my car. David took them seriously, found out what the issue was, and how to ensure that I didn't accidentally trigger it again.

Michael was professional, polite and took the time to explain to me why this particular service for my leased vehicle would not be covered. He provided me with different options for service packages that save money over the next few years. When I decline and explained my current financial situation is a little tight, he respected that and did not try to sell me on the packages, which surprised me. It was refreshing to be at a car dealership and not be pressured to purchase something I currently can’t afford. The fact that he DIDN’T pressure me to buy the package, is why I will continue to do business with Right Toyota. Let me make this clear because Michael deserves credit for this. My next vehicle (leased or used) will be from Right Toyota because a member of their service team respected me and what I told him I could not purchase and did not try to sell me on something.

David is fantastic..Gives me options and keeps me informed

Michael was great to work with! Explained some questions I needed answered and wasn’t pushy with unnecessary services/sales. Thank you!

Enrique was very helpful.

I was notified about a problem with my Toyota ans suggested i schedule an appointment. I did and arrived and was told they need the vehicle for m9st of the day. I had to postpone the maintenance until later since I could not leave the vehicle all day.

Professional and efficient service!!

Completely impressed with Roger H Terp’s professionalism and customer service. Would recommend to friends and family for his expertise. Great service experience!

I guess the service advisor to have the mechanics, not touch my air conditioning or my radio! The air-conditioning was on a completely different temperature than when I left it so they did not follow my instructions.

Excellent service, and things were done pretty quickly, which I really appreciate !

Roger was great, handled drop off quickly and ensured my request not to rotate tires (discount did for continuity of certificates) and bumped my oil change up. 5/5 experience for my first maintenance at dealer and no issues on the truck 5300 miles in

I was coming back to Right Toyota after a hiatus and was not impressed with all of the changes being made. I brought in a list of services so I would not have to say no I don't need that and instead, Tim, assumed I didn't want anything else done, and had not contacted me to change a filter and instead didn't. Luckily when he called to tell me the car was ready we caught it, but it gives me pause. Then as we were leaving a got an "important tire message" text that had nothing for me to review. I messaged back and it went unanswered. Don't provide a service and tell me to message back with questions and then don't answer them. The biggest issue was the pick up service. I called at 12:30 to arrange and male voice asked me to text. I did and asked for a pick up after 1:30. At 2:30 I messaged asking for an ETA. At around 2:50 I called Tim and he called someone and at 2:57 a woman called to tell me she was on her way. She was communicative and apologetic for her colleague, who ghosted me. Then she picked up someone at Hobby Lobby down the street, and instead of dropping us off took as BACK the other direction past Tatum on Pinnacle, adding at least 30-minutes to the process. The person was not even ready when we got there. This was a ridiculous amount of time I wasted on my Friday afternoon, resulting in no work being completed by me, which meant I had to work over the weekend, while your driver who ghosted me, did whatever. This is not the experience you want to give someone who left and came back because of Danny Vick and his support earlier this year with a car battery. Danny and I spoke and I appreciated his words and what he did to discount my service, but how can there be trust if you hire people who make assumptions and don't properly communicate regarding the pick up and drop offs. I know it is a nice service, but if you are going to do it. You need to do it right. Since Danny will know who this is, feel free to reach out to me and let me know how you will earn my return. Brent S

One of the reasons brought my car in besides the oil change was because my tire pressure light kept coming on as well. I picked it up Rodger helped me and said everything looks great and everything all checks out and specifically told me all tires are set to 36psi. All 4 tires are still at 28psi. Just wonder what else actually never gets touched when you say it looks good.

Jackson was very professional and answered all my questions. I would also like to thank Junior as he helped me when I came to pick up my vehicle.

Great experience alexstan's service writer

Roger is very professional and knowledgeable A great pleasure to work with someone like him Thank you very much

Only comment, repair was very expensive.