Right Toyota Auto Repair Service

Tim is great to work with

I waited about an hour and a half or one hour 45 minutes for my oil change. At my last appointment, I left, checked my tires and they were not inflated to the correct inflation. I specifically asked that that be done this time mentioning the last time it was not. I checked my phone app, which showed the tires were not correctly. Inflated when I went to get my paperwork and leave. I told the service man I believe his name was Mike that my app showed the tires were not incorrectly inflated and asked that that be done. Upon getting in my car, I pulled over in your parking lot to check my tires and they were indeed not correctly inflated to 38 pounds as Mike told me they would be and was on the paperwork. I took the car back and they inflated the tires for me. I called your service manager and left him a message today asking him to call me back. He did not the fact that the tires were not correctly. Inflated leaves me wondering if anything else was done correctly. This all makes it very difficult for me to trust your service Department at all I would appreciate someone contacting me at ****-****-xxxx I think inflating tires should be a really simple thing to do and should be done every time without a customer having to recheck that and wonder if their oil was indeed changed or any of their other fluids checked, etc. sincerely Elizabeth M

Everything with my truck is great except for the peeling clear coat that started on the roof and now is on the hood and doors. This peeling started just after the vehicsl was 3 years old.We would like to trade it in, but due to this issue I am reluctant to buy another Toyota.

the service center was great, the call to see if I wanted to sell the camry was rude and intrusive. it would have been acceptable before service, but since the car is in great shape and works well after spending the cash on service why would I want to buy a new one? Toyota is forever cursed by being too good, respect people's boundaries and try to make a sale before being told the car is good to go. learn to lean into your quality at the right time.

Matt Smith is the best Technician you could have working for you. His knowledge, experience and customer care is outstanding.

Lucas was very informative and pleasant. Very efficient. Chris

Jackson was very responsive to my questions and left me comfortable with my future service schedule.

I brought my car in to have the air bag sensors replaced, due to a recall. The job was done in a timely manner. However, on the passenger side the headrest was removed and not put back on. I’ve tried to replace this headrest myself but am unable to do so because i cannot move the controls to push the seat forward/back or up and down. They seem to be stuck in place. Due to this problem it is not safe to have a passenger in that seat. I am stuck at home with a head cold and fever. Please send a mechanic to my home to fix this problem which the Toyota mechanic created. I can be reached at ****-****-xxxx. Dorothy L

Matt rich is always da best. I appreciate his services

Red carpet service as usual.

Thank you!

Cody is the best!

I will be glad to complete the survey when it is sent to me.

Matt did an excellent job explaining & answering my questions & concerns patiently. He was very professional & got my RAV4 serviced in great time. Thank you!!

Roger has been my service advisor for probably a decade. It's very hard to come across one that's honest and can be trusted not to try and sell me services i don't need. He's been great and I sincerely appreciate having him as my advisor. You need ALL your service staff to be like him. He's your go-to role model for customer satisfaction.

Can u please confirm that my bag from hobby lobby with frames in it was removed from the rental Prius (white ) and taken to the front desk for pick up? Thx

Everyone was helpful

As I handed my car to the service representative, he indicated that they were backed up 2 1/2 hours or so but he would try and get my car to me sooner. The car was returned about an hour later which is acceptable and much better than my last visit

The black haired gentleman wearing white leather Nike shoes and wayfarer sunglasses just stood around with his hands in his pockets chatting with other workers the whole time. I never saw him actually do any work or help a single person.

Lucas was kind, courteous and addressed the issue thoroughly with me.