Tim was great, did a solid job. The whole “service advisor” system is terrible though. Every time I’ve been in for service at Right, I end up sitting and waiting in line for a junior employee to come greet me, then wait again for the service advisor, who then asks me what services I need. I filled out the form when I scheduled the appointment with the exact details of what I need. It seems like I should be able to walk in and drop my keys and not have to wait for anything. It’s usually not a big deal but today I had somewhere to be and I was made late waiting for the various people to go through the rigamarole. Painful service experience waiting every time.
6/13/2026
Charlann S. VERIFIED CUSTOMER
Your comment section not letting me explain
6/13/2026
Michele G. VERIFIED CUSTOMER
I brought my Toyota Avalon in at 8 am for 70,000 mile checkup. 6 hours later at 2 pm my car was done. This is unacceptable. I did not want courtesy shuttle ad I never expected to be sitting there for 6 hours. We have always bought our Toyotas at Right Toyota and brought them there for service for service. Today’s experience was not acceptable. The car had 2 new tires and an alignment as well as the 70, 000 Mike checkup. When an appointment is made for 8 am. I assumed that my car would have been finished in a more timely fashion.
6/13/2026
Emily G. VERIFIED CUSTOMER
Thank you for your help today!
6/13/2026
Matthew C. VERIFIED CUSTOMER
David was great. Once I got to him things went very well.
Check in took too long. Not David’s fault, just take the keys and let me go. If he has questions he can call me.
Not cleaning cars anymore is really dumb. 20 years of leasing cars and that only started a couple years ago. I’m not looking for a full detail but at least the outside.
6/13/2026
Micky S. VERIFIED CUSTOMER
Chris did an excellent job. This is my second time using him. He is the reason I called. Thank you.
6/12/2026
Mark H. VERIFIED CUSTOMER
David (as always) was superb. He has been the best service manager that I've had at Toyota.
6/12/2026
Stephanie M. VERIFIED CUSTOMER
David did apologize as he was caught up with other customers but I ended up waiting over 20 minutes at check in. I was actually a few minutes early for my scheduled appointment but ended up 20 minutes past my appointment time to see David. My car was finished close to the original stated expected completion time but the fact of sitting there in my car just waiting was frustrating. As I said he was apologetic but perhaps someone else could have let me know it was going to be that long. I was told he only be a minute or two.
6/12/2026
Matthew J. VERIFIED CUSTOMER
Found a broken cabin air filter cover in the glove box.
6/12/2026
Shirley F. VERIFIED CUSTOMER
Good customer service
6/12/2026
Basil Q. VERIFIED CUSTOMER
My experience with Right Toyota—and specifically with Mousa Haddad—was excellent; he truly deserves respect and appreciation. Jr Qasemy also helped me a great deal, and his service was outstanding. I have great confidence in the staff at Right Toyota. I also want to commend the Service Manager, who helped me resolve the issue. I reiterate that Jr Qasemy deserves recognition. Thank you al
6/12/2026
Michael G. VERIFIED CUSTOMER
Big thanks to Adrian for helping me out with my Toyota Corolla. I came in thinking the issues was going to be worse but after he and his team checked it out, it was a smaller issue. I took it to other mechanics and told me the wrong thing. I will definitely be coming back to Adrian for future issues on my vehicle.
6/12/2026
Cindy H. VERIFIED CUSTOMER
Everything Tim does is EXCELLENT!
6/12/2026
Lynda N. VERIFIED CUSTOMER
Jr.Qasemy was excellent and very helpful
6/12/2026
Jamie W. VERIFIED CUSTOMER
Adrian was very professional. When I called to schedule service he answered the phone and was very accommodating. When I arrived at the dealer he was very friendly and assured me they’d take care of the issues. Hands down best service I’ve had at Right Toyota.
6/12/2026
Lauralee C. VERIFIED CUSTOMER
I keep my 2019 Land cruiser because of the amazing service received at this dealership.
6/12/2026
David T. VERIFIED CUSTOMER
Roger's ALWAYS very informative on how the customers can save extra money.
6/12/2026
Stacey S. VERIFIED CUSTOMER
Roger was extremely helpful and easy to communicate with. I look forward to dealing with them in the future.
6/12/2026
Anna V. VERIFIED CUSTOMER
Adrian was very helpful with recommending the right services to keep my car maintained and made sure it was done quickly with the express mechanic. Was in and out in under 4 hours. Great experience!