I got there 3 minutes early, 20 minutes later, Anthony finds my car and informs me, no even told him I was there. Second, I was late picking up my autistic husband from work. I was told it would be 2-3 hours. It was actually 5 hours. It took a whole hour before my paperwork was processed. Not sure who dropped the ball. He blamed the auto shop for me not getting my keys in a timely manner.
6/20/2026
Mario A. VERIFIED CUSTOMER
My experience with Billy Sparks was excellent he was very helpful in getting me a ride to get back home. He got the parts ordered needed for my car right away because I had to leave the car there and he called me and sent me a text that the car was ready. It was ready earlier than I expected.
6/20/2026
Robert P. VERIFIED CUSTOMER
Eduardo always goes above and beyond to help me with my car. I would highly recommend him to anyone needing service. If you are looking for prompt thorough service.
6/20/2026
James A. VERIFIED CUSTOMER
Tony was great! Got me in and out as quickly as possible so that I could make my next appointment in time. Very much appreciated!
6/20/2026
Margaret B. VERIFIED CUSTOMER
Had nothing to do with Diego. It was the person who serviced my vehicle. They didn't close my hood all the way. It popped up as I was driving down Bell road. I had to pull over and close it.
It was Chris who checked me in & gave my work order to Diego. So when I recieved the message that my vehicle was ready I had no idea that it was given to him. Tgere was another person that checked me out. Because Deigo was busy with a customer for a long time and then the room was filled with 2 others waiting to be checked out.
6/20/2026
Rachael D. VERIFIED CUSTOMER
Alan is the best! He’s kind, patient, and thorough. He has won my loyalty! 10/10!
6/20/2026
Janelle R. VERIFIED CUSTOMER
I really appreciate the time and effort my mechanic Brett Whittum, my Service tech Alan Tarin, and Sales Manager Trey put into my beloved Tacoma!! Thank you guys for everything!!
6/20/2026
Roy C. VERIFIED CUSTOMER
Anthony was excellent at the service and demonstrated excellent service attitude.
6/19/2026
C M. VERIFIED CUSTOMER
Anthony stayed calm and business like while bonced off the walls. Thank goodness for his professionalism
6/19/2026
Amy P. VERIFIED CUSTOMER
Tony is the best part of Bell Road Toyota! He is the main reason we’ve continued to get our car service there for the last 20 years. He is a true asset to the company.
6/19/2026
Ruby H. VERIFIED CUSTOMER
2.5 hrs, truck was placed in heat... video was to fast to understand. Poor service
6/19/2026
Viola C. VERIFIED CUSTOMER
Excellent service
6/19/2026
Tony C. VERIFIED CUSTOMER
Anthony worked with me in getting a battery in my car after hours. He provided excellent customer service and resolved the issue that night.
Thank you very much Anthony
6/18/2026
Christopher B. VERIFIED CUSTOMER
Diego was fine. Very professional. Who ever sends inspection report, failed to see multiple services we’re already completed just a few months ago. Also, I asked for key fob batteries to be replaced. This was completely overlooked and one still doesn’t work.
6/17/2026
Barry H. VERIFIED CUSTOMER
Tony is knowledgeable,and a pleasure to work with.
6/17/2026
Kwan W. VERIFIED CUSTOMER
Than you Tony
See you soon
Bye
Kwan
6/17/2026
Donna P. VERIFIED CUSTOMER
So had problems making an appointment for today and had to be at 10:15 got there at 10:15 took about 15 minutes to check in because my service manager was out apparently a lot of the service managers were up and it caused such a mess I wish you would have had the foresight to call and ask us to reschedule if you knew you were going to be short-handed as it sounded like you knew not satisfied at all it took 3 hours and 20 minutes to do an oil change not acceptable
6/17/2026
Priscilla M. VERIFIED CUSTOMER
Outstanding service
6/17/2026
Brent W. VERIFIED CUSTOMER
The duration of the oil change and service is consistently taking 3+ hours. Upon stepping outside at the 3 hour mark I see that my car was done and sitting outside. I waited 20 more minutes before I asked what the status was. I think there can be a little more awareness to peoples time and getting them out and on their way when their vehicle is done. Ive never waited that long on a walk-in oil change, yet I deal with it here all while having an appointment. Fix that concern and I think the department is fine.
6/17/2026
Katlyn B. VERIFIED CUSTOMER
Everything was fine until I went to pick up my vehicle and my car keys were no where to be found. Turned out my service provider took them home with him and I had to wait another 30 mins before I could leave.