I was pleased with the service agent and the labor. However, I had asked that the car clock be reset to the correct time. That was not done when I picked
Up the car. When I asked the service agent to reset it before I left, he didn’t know how.
4/28/2026
Suraj T. VERIFIED CUSTOMER
I felt like i caused inconvenience by going to pick up my car. Won’t be coming here again
4/28/2026
James S. VERIFIED CUSTOMER
I never received the invoice for my service.
4/27/2026
Taryn N. VERIFIED CUSTOMER
Chris was great! Explained everything and went the extra mile
4/27/2026
Jason B. VERIFIED CUSTOMER
I scheduled my oil change service a week prior to arriving at the shop. When I arrived, service advisor Alan said it could take 2-4 hours (for ONLY) an oil change. It took 3.5 hours to complete this simple task. When Alan gave me the paperwork, he said nothing not even thank you. He just handed it and walked away. We spent over 50k for our truck there now the service department could care less about client relations. When I got home, there was oil leaking everywhere underneath on the garage floor. Oil splattered everywhere on the underside and obviously no attempt to clean it off. I was sitting next to another customer who was very frustrated at his long wait time also for an oil change. Unfortunately we have LOF there but what a headache.
4/26/2026
Richard K. VERIFIED CUSTOMER
We have trusted our vehicles to Tony for over 20 years.
He has NEVER led us wrong. Have always considered his information/knowledge on continuing Toyota purchases.
Would not think to take our vehicles anywhere else for service.
Props to Tony !!!!!
4/26/2026
Lisa S. VERIFIED CUSTOMER
I appreciate the service they provide, but every time I get an oil change it takes longer and longer. 3.5 hours is way too long. I feel like I never have an appointment anymore, just an arrival time and I just get in line with walk ins.
4/25/2026
Bill L. VERIFIED CUSTOMER
When I made the appt for an oil change and tonneau cover install, Eduardo agreed to honor a 25 % coupon Bell Road sent me for accessories and take 20 % off of install since I found out that camelback Toyota would do the install for $100 less than Bell Road. That would have been a total discount of $317. When I picked up the vehicle Eduardo did not honor what he told me he would do and only gave me a $200 discount. Lesson learned can’t trust what your service advisors tell you.
4/25/2026
Jeanette C. VERIFIED CUSTOMER
Love Chris very helpful! He said he will be my service provider which I am very pleased. Thank you
4/25/2026
Sheong C. VERIFIED CUSTOMER
Surprised that service took over 2 hours for my new BZ with only 5k miles. Next time, won’t wait in lobby.
4/25/2026
Linda W. VERIFIED CUSTOMER
4 and 1/2 hours total is too long and a waste of my time for an oil change, coolant flush that was only supposed to take only 2 1/2 hours and then I agreed to a tire rotation and was told about 10 minutes and I waited another hour and half. Not happy.
4/25/2026
George O. VERIFIED CUSTOMER
Allen is an essential employee, prices. And workmanship was superb, I'am sold on Bell Road Toyota
4/25/2026
Jo Dee. VERIFIED CUSTOMER
The wait was 3 hours which he warned me of right away. That's an awfully long wait! My longest ever since 1998!
4/25/2026
Selena R. VERIFIED CUSTOMER
Anthony was absolutely amazing!!! Very kind and helpful!
4/25/2026
Roozbeh H. VERIFIED CUSTOMER
10:10
4/25/2026
Arturo C. VERIFIED CUSTOMER
Hi liked Chris for his service and all the help that he provided calling and make sure that everything was meeting my needs i will continue to service my vehicle in bell toyota. Thank u Chris for ur help.
4/24/2026
Alyssa G. VERIFIED CUSTOMER
Great service. Looking forward to working with Billy Sparks when its time for another service.
4/24/2026
John H. VERIFIED CUSTOMER
Billy and the Toyota Techs do a great job!
4/24/2026
Darren W. VERIFIED CUSTOMER
Well let’s say that Tim Zarbuck was not completely honest with me. What started out as a 3.5 hour job turned into a two day job. He said he had to order parts for my truck but the parts dept. said they had them in stock . I had to make arrangements for a ride home and back to work the next day as well as walking to the dealer to pick up my truck that still wasn’t ready for another hour and a half . At which point he already went home and another advisor tried over charging me 600 bucks.????
4/24/2026
Gayle K. VERIFIED CUSTOMER
Diego is a very professional and personable service advisor