I would appreciate a call back from someone my Toyota has OEM equipment on it only and I was told my machine has aftermarket parts on it. That is impossible. Please call me.
6/10/2026
Pixie G. VERIFIED CUSTOMER
I had an appointment for 1:15 and drove out at 4:01 - I have never waited that long for an oil change - I was used to 1/2 hour waits everywhere I've ever gone.....otherwise I was happy with the service and people at Bell Toyota.
6/9/2026
Marilynn G. VERIFIED CUSTOMER
I appreciated that Toyota provided an Uber ride home while Toyota completed recall
6/9/2026
Nelson T. VERIFIED CUSTOMER
I still can’t understand why it takes 4 1/2 hours for a tire rotation and oil change. I’ve always had the dealership at Honda do all my service for all my previous Honda vehicles, I can wait 60-90 minutes max in the lobby and read a book or something. But considering that I had an appointment a week ahead and still had to wait this long just doesn’t make sense to me. This is my 4th and last time at this service center. Until Toyota makes good customer service great again I will not be coming back.
6/9/2026
Charles B. VERIFIED CUSTOMER
Spilled oil on engine cover. Not cleaned up. 2.5 hours for simple oil change. Service getting worse over the last few years.
6/9/2026
John M. VERIFIED CUSTOMER
Billy Sparks is the Best!!! I had the 4RUNNER in for changing the fluids and the cabin filter. When changing the filter it looked as though a rodent did some damage, Billy let me know about this and I told him to fix whatever needed fixing. After replacing the chewed cabin filter, they found a gasket was chewed on the A/C unit and that was it, the Mechanic also took the awful smell out of the area. Billy always goes above and beyond for his customers, this is why we always call Billy for anything Toyota!! Thank you
6/9/2026
Melissa G. VERIFIED CUSTOMER
Anthony did a great job but I feel like the technician that worked on my car cut corners. He recommended a new cabin air filter but I declined since I replaced it less than a year ago. When I got the car home, I checked on the cabin air filter and he put it in backwards and didn’t secure my hood prop into its clip causing it to fall when I opened my hood. In customer service it’s always the tiny details that make a big difference.
6/9/2026
Elizabeth J. VERIFIED CUSTOMER
Excellent therapy thank you Toyota thank you Eduardo for your Job
6/9/2026
Sandra E. VERIFIED CUSTOMER
Experience was amazing ! Services is top notch. Loved that I was not pressured into getting services that were not necessary or I could afford at the moment. Thank you for you professionalism.
6/9/2026
Lateef A. VERIFIED CUSTOMER
Good Experience
6/9/2026
Brook B. VERIFIED CUSTOMER
Chris was great! Very kind and helpful
6/9/2026
Yvonne W. VERIFIED CUSTOMER
Thank you Billy!
6/8/2026
Maria T. VERIFIED CUSTOMER
Anthony is the best service guy ever. I have never had a service guy like Anthony. He is hands down the best. He listens and is kind to everyone. He goes over and beyond for Toyota.
6/8/2026
Maung K. VERIFIED CUSTOMER
Eduardo did a great job servicing my car and was very professional the whole way. He is really an experienced service manager. Would come back.
6/8/2026
Chris M. VERIFIED CUSTOMER
Even without having an appointmen, I got help pretty fast and got the problem solved.
Thank you very much
6/6/2026
Julia R. VERIFIED CUSTOMER
Wow you kids were so thorough. You even sent me a video from the technician - so impressing! I really didn’t like the long wait of 3 hours which I calculated from the time I checked in. BUT regardless., I will not be returning to the other Dealer and I will be coming to you for all future service. Diego is a great communicator!
6/6/2026
Roy H. VERIFIED CUSTOMER
Great service
6/6/2026
Miriam N. VERIFIED CUSTOMER
An oil change shouldn’t take 2.75 hours to complete.
6/6/2026
Debrah S. VERIFIED CUSTOMER
I called to ask if there was a fee to use my credit card and after checking, was told no. I confirmed with Aaron that there actually was a fee. If I had know that, I would have written a check to save the 150.
Other than the miscommunication, everything was great.