Bell Road Toyota Auto Repair Service

I recently had my vehicle serviced at Bell Toyota, and unfortunately, the experience was disappointing. I was initially told my service would take approximately 3 hours, but it ultimately took 5 hours to complete. While I understand delays can happen, there was very little communication or explanation regarding the additional wait time. The experience got off to a poor start as well. When I first arrived at the service drive, it seemed like no one was interested in helping me. I sat waiting at least 10-15 mins until I finally had to roll down my window and call out to someone just to get assistance. A customer shouldn’t have to ask for attention after arriving for a scheduled service. Overall, the lack of urgency, communication, and customer service made what should have been a routine visit frustrating. I expect better from a Toyota dealership and hope improvements are made so future customers have a more positive experience.

Excellent work thanks.

Tony was professional and helpful. A+ service again from Bell Road Toyota

Diego Leyva is excellent in what he does. I really appreciate having him as my service advisor.

I am pleased with Billy Sparks as my advisor and the service at Bell Road Toyota.

Barely looked at my car did nothing ran a code reader on it and then called it done car still overheating. Now transmission is overheating on 2 Wheel Dr. Brought it to another dealership told me that the transmission fluid had to be changed and was burned thank God I took it to another dealership.

Great personnel and service. I will recommend Bell Toyota to all my friend!

Great experience! Anthony was very kind and helpful.

Diego did a great job communicating and keeping me updated. Great advisor

It would have been helpful to have had an easier way to receive updates on the vehicle during the service. That said, Aaron was professional and helpful

Literally the worst experience I’ve ever had in customer service or lack there of. Total lack of communication and disregard/disrespect of my time. I would definitely give this experience a NEGATIVE 5 stars. Waited in line over 20 minutes past my appt time just to be checked in by Anthony. Then at the hour 1/2 mark I asked for an update as to how much longer and heard crickets. After waiting over two hours and I made contact with Diego who in my opinion was procrastinating in giving me the inevitable bad news. I could see my name on his screen towards the bottom of the page. He repeatedly went in and out of the page. I asked if my car had even been started. He finally confirmed my suspicions and then had the audacity to tell me it wud be at least another hour before they got to my car. Completely unprofessional & insane to assume I (or anyone else for that matter) would sit there for 3 1/2-4 hours before you even touch my car. I demanded to have my car back. I rely on my vehicle to make money and you all cost me several hours without pay with your lack of communication. Then I tried on and off for an hour to get through to the service department with no success. I would either get no answer, cutoff or disconnected. It wasn’t until 4 hours later that Anthony called to confirm that I had my car, because he hadn’t closed out my paperwork. Under no circumstances should a customer ever be left hanging/waiting that long with no communication. If someone had the courtesy of letting me know your were short staffed and that far behind, I would of cancelled my appointment immediately. Sadly, I was never given the option. Very disappointing experience that has left a very sour taste in my mouth!!!!

My service appointment with Billy was my best ever Toyota service appointment in 16 years of owning a Toyota. Thank you Billy for your work- I am not dreading my next Toyota service appointment!

I am extremely frustrated with how this was handled. Tony, my service advisor, specifically told me the parts were in, confirmed they were ready, and arranged the appointment based on that information. After I took time out of my day and brought the vehicle in, I was then told the parts were not there after all. What is even more concerning is that when I asked why this happened, the response I received was essentially, "I don't know," delivered in a very careless and dismissive manner, as if no one felt responsible for the mistake. There was no accountability, no concern for the inconvenience caused, and no respect for my time. This level of communication and professionalism is unacceptable. I expect a clear explanation and a resolution to this issue.

Tony knows my vehicle history & needs, and always supports me well.

Forgot oil sticker on windshield

I was scheduled for noon but Eduardo was gone to lunch. Then someone else was supposed to come and sign me in but no one came for so long that I had to start my car and run the air conditioning. I arrived at roughly 12:40 but didn’t talk to a service writer until nearly 1:00. I know it was only 20 minutes or so but people who pulled in after me were helped while I sat in my car and waited. If you don’t have enough people to cover at lunch, don’t schedule people for a noon check-in.

Was completely satisfied! Mr. Parra was professionaland very courteous. I will definitely be returning.

My vehicle is with you guys for five hours. The oil change wasn’t complete after I originally scheduled it. The cabin motor fan issue I had to replace myself the next day due to not getting a price check on the part and labor. Now my truck is well overdue on the oil change and I have to reschedule. The oil change that wasn’t done and I was not given a reason on why other than I can reschedule for Wednesday or anytime that I’m free. Terrible service.

Eduardo did a good job.

Fast repair on the rode again