Mixed up my paper work so I received no call when my car was finished, I had even called and was told it was still being worked on.. even know it was complete due too the mix up. Diago was helpful after I finally came to ask why I haven’t gotten a call .. he went into the system showing me the mix up but still had wasted my day waiting for my car too be done even know it was done at 12 and I didn’t get it till about 4:30pm. Please just be mindful of mixing up names and paper work.
5/12/2026
Michael C. VERIFIED CUSTOMER
Aaron was very thorough in explaining the various services. I will be back!
5/12/2026
Yu D. VERIFIED CUSTOMER
The last tech told me I have the last Toyota care if the mileage under 26k. However, the new technician on 5/9 told me that his boss say no. I don’t have my last Toyota care. It should under 25k.
5/12/2026
Sajesh E. VERIFIED CUSTOMER
I did not get to meet my service advisor while dropping off or picking up my vehicle. I was on time at the service center for both the occasions.
5/11/2026
Ashley P. VERIFIED CUSTOMER
Thank you !!!
5/11/2026
James P. VERIFIED CUSTOMER
Service was great
5/10/2026
Ruben S. VERIFIED CUSTOMER
Thanks to Diego Layva and the entire staff for making my visit an excellent experience. Outstanding customer service and service throughout my visit. The waiting room was outstanding and everyone made me feel at home. Bell Road Toyota is the best and I look forward to my next visit. Thank tou and erll dine! Ruben S
5/10/2026
Rebecca B. VERIFIED CUSTOMER
I’m not sure who dropped the ball with my car, but it took three hours to do an oil change. I asked for a price on something never got it then I was told that oh it’s not wrong. It’s the right piece that’s there which it wasn’t I had to get a manager involved to be able to get my car cause after I said, I don’t want anything extra. It still took an hour to get my car people were coming and leaving that came an hour after me three hours to have an oil change. it was ridiculous and a waste of my time and extremely frustrating. Never had that kind of experience going to Toyota before not sure what the deal was this time.
5/10/2026
Stephen B. VERIFIED CUSTOMER
First let me start by saying Eduardo was Great! Unfortunately I will look for another place that honors my Time and Business. I made an appointment 3weeks prior to have my oil change on my 2019 Toyota Tacoma. I drive from Prescott AZ where I live. An hour and a half drive. I was five minutes early for my appointment. I waited THREE and a HALF HOURS, that’s right 3-1/2 HOUR oil change. Unbelievable, Inconceivable the other dealership that will honor my time and business is another 30 minute drive but at this point Driving there won’t take up my entire day as bell road Toyota has.
Bewildered, Stephen B
5/10/2026
Andriy V. VERIFIED CUSTOMER
Great job Diego! Thank you very much!
5/9/2026
Jorge R. VERIFIED CUSTOMER
What happened to me could off resulted in a tragedy because of a manufacturer bad gas tank and the best way toyota helped me with damages was to say it was my fault for being to trusting in a vehicle with problems since day one of leasing and paying for the vehicle to have full warranty is just a way for the dealership to find ways to blame the coustomer (an outside source)so they can wash their hands and have the coustomer scrambling. Last time I checked fire requires fuel and oxygen witch yes oxygen is outside and the fuel leak from inside the tank and yes we can question the spark, for now the vehicle is unreliable but back home. This experience has made me have a lot trust issues thank you.
5/9/2026
Antonio A. VERIFIED CUSTOMER
Everything was good ???? satisfied
5/9/2026
Jill F. VERIFIED CUSTOMER
The service is great, as always!
5/9/2026
Erika P. VERIFIED CUSTOMER
Alan was very helpful and has amazing customer service. Thank you so much!
5/9/2026
Dennis J. VERIFIED CUSTOMER
Chris was great. However, I had an appointment for 1pm to have oil changed and tires rotated. I arrived a little early around 12:40pm. In the past this usually would take about an hour to complete. I did not leave dealership until 3:30pm. Chris did explain service backup situation.
If service is going to take this long now, I think customers would appreciate a heads up to plan accordingly. Thanks!
5/9/2026
Daniel C. VERIFIED CUSTOMER
Thank you for your great prompt service
5/9/2026
Roger W. VERIFIED CUSTOMER
Tony is the best
5/8/2026
Travis N. VERIFIED CUSTOMER
Chris Romero was awesome! He was efficient, helpful and respected my wishes throughout the whole process. I've had some "not very good" experiences with another Toyota location in the valley and he rectified and instilled a little faith back in the Toyota brand. Much appreciated, Chris. I will come back.
5/8/2026
Debra A. VERIFIED CUSTOMER
Diego was so nice and professional
5/8/2026
Fred S. VERIFIED CUSTOMER
Aaron Cheesmond has serviced my Toyotas for many years. I trust him with my cars.