My car should not sit there for two hours and nobody touch it. If I’m coming in for an oil change and you know how long an oil change is going to take it should be scheduled accordingly I had another appointment and had to leave so my oil did not get changed. Yes, Aaron did say that that he would comp my oil change when I came back and that is wonderful, but there needs to be some changes in how scheduling is done or how many service people there are working on the cars. It should only take about an hour for an oil change.
7/10/2026
Ana V. VERIFIED CUSTOMER
I am very happy with the results. Thank you.
7/9/2026
Aaron C. VERIFIED CUSTOMER
Great job. Thank you
7/9/2026
Larry A. VERIFIED CUSTOMER
Good customer service
7/9/2026
Jon B. VERIFIED CUSTOMER
Tony is the best! Been working with him since I could drive and he is the reason I keep bringing my vehicles to Bell Road Toyota.
7/9/2026
Sharon B. VERIFIED CUSTOMER
Chris was very nice. I did have an issue with the wait time for a diagnosis of my car's problem.
My appointment was at 10 am & after 1.5 hours with no communication, I called Chris to find out what was taking so long. He went to check and I finally got the diagnosis and could leave at 12 noon. I don't understand why it took so long for a diagnosis or why I wasn't given any status until I called Chris 1.5 hours after I arrived with the car.
7/9/2026
Manual C. VERIFIED CUSTOMER
Was totally satisfied with service. Thank u
7/9/2026
Eduardo A. VERIFIED CUSTOMER
The past two services have been hell! I’d rather drive the extra distance to a different location than to deal with any more of the issues here!
7/9/2026
Tyler C. VERIFIED CUSTOMER
Fast and easy Diego was a good advisor
7/9/2026
Lisbel A. VERIFIED CUSTOMER
Me encantó el servicio lo recomiendo mucho.
7/9/2026
Dennis K. VERIFIED CUSTOMER
i’ve come to expect it, but if I schedule an appointment for a certain time, I would hope my vehicle would be attended to at that time and not that I would have to wait three hours
7/9/2026
Linda S. VERIFIED CUSTOMER
I couldn't be happier or more satisfied with the exceptional service given to.me today by Tony Isslehardt. The level.if service I received ensured that Bell Rd. Toyota is where I will continue to service my car! Thank you, Tony!!!
7/9/2026
Nelson J. VERIFIED CUSTOMER
Aaron is knowledgeable, personable and kind. A excellent representative of your company.
Nelson
7/9/2026
Jim S. VERIFIED CUSTOMER
Car had same overheating problem about an hour south of Phoenix after a $3k+ repair Had to have car towed to a dealership in Tucson to figure out why it is have the same problem.
7/9/2026
Ray V. VERIFIED CUSTOMER
Aaron and the team were great. Until next time. Thank you!
7/9/2026
Nettie H. VERIFIED CUSTOMER
Thank You ???? Ur All Awesome
7/9/2026
Gerald K. VERIFIED CUSTOMER
The 2 hr 9am appt (made last wk) turned into 3 & caused problems w/a medical appt at 1:00. My 1st experience w/ride share was awful. 2 drivers had loud music the whole ride & another used filthy language to tell me he wasnt taking me anywhere 'cuz I asked why he didn't pick me up where I was standing on the sidewalk in front of my house & instead parked across the cul-de-sac where I had to run to meet up w/him. His leaving me there caused me to have to contact your service dept to call me another ride & then to have to wait for THAT one. Not doing that again. Your "courtesy" rides were anything but & the 3 hrs of time to change the oil was terribly inconvenient. :(
7/8/2026
Jay C. VERIFIED CUSTOMER
The recent alignment adjustment totally passed my testing and left me with a much safer vehicle. It no longer veers to the right while departing an area of unusually rough road on I-17. Please pass on my thanks to the technicians and thank you for your talented management of the issue.
Jay C
7/8/2026
Liz D. VERIFIED CUSTOMER
No need to contact. Expected time for service was much longer than planned. No updates provided while waiting. A/C for some reason seams to be not cooling as well after service than prior to, which is odd, since service didn’t involve AC as far as I know.
I am expecting a call still about the windshield still needing repair. This has still not been resolved.