Great job by the whole team. Very happy with the tresults
7/1/2026
Bo G. VERIFIED CUSTOMER
Tony is a great guy easy to talk to
7/1/2026
Michael S. VERIFIED CUSTOMER
It took 3 Lyft requests for an order to be submitted to take me home. I waited nearly 30 minutes for a ride to come. Then, I was informed I needed a repair of something Bell Road Toyota did eleven months ago. Then, the car had to be kept ovetnight because the brake components weren't in stock. Then, I called at 1.50 pm the next day to inquire about the status of the work and the service advisor says he was just given the keys as the work was completed. Maybe it was coincidental, but it seems unlikely that I would happen to call just when he is informed my car was done. I've been comIng to your location for 30 years, having multiple Toyotas serviced there. I was disappointed with what I experienced.
7/1/2026
Camille A. VERIFIED CUSTOMER
This is the second time I’ve left a comment on the excessive amount of time it takes to complete a routine oil change at this location.
When I purchased my vehicle, I was encouraged to buy the service package. Unfortunately, I regret that decision every time I come in for maintenance because of the consistently long wait times.
I understand this location is busy, and I always arrive expecting to spend about an hour for an oil change. However, even with an appointment scheduled weeks in advance, waiting 3–4 hours for a basic service is unacceptable.
I strongly encourage you to reevaluate your scheduling and service process. During each visit, I’ve noticed that many other customers in the waiting area are equally frustrated. Requiring customers to spend the better part of their day waiting for a scheduled oil change—with little to no communication about delays and no acknowledgment or apology—creates a very poor customer experience.
I hope you’ll take this feedback seriously and make improvements to better respect your customers’ time.
7/1/2026
Art H. VERIFIED CUSTOMER
Again, Eduardo did a great job
6/30/2026
Eric M. VERIFIED CUSTOMER
Efficient
6/30/2026
Art A. VERIFIED CUSTOMER
Aaron, is amazing to work with. Answers all questions asked and is very helpful.
6/30/2026
Guadalupe C. VERIFIED CUSTOMER
Wait more than 3 hours just for oil change no way
6/28/2026
Robin B. VERIFIED CUSTOMER
Was best experience I've had any Toyota dealership.Or ant any shop He was very professional, informative and helpful from the time of drop off to picking it up,And any transportation needs, I needed inbetween
6/28/2026
Rick E. VERIFIED CUSTOMER
I was bummed that Evanlee left, but Diego picked up the ball and provided great service with a great attitude.
6/27/2026
Mark G. VERIFIED CUSTOMER
Three routine maintenance items (oil change, brake fluid, coolant) took nearly five hours to complete.
6/27/2026
Herminia K. VERIFIED CUSTOMER
Diego provided super great customer service!!!!
6/27/2026
Carol S. VERIFIED CUSTOMER
What I didn't like was trying to get through your phone system to make the appointment for service. It took me all morning.
6/27/2026
Candace W. VERIFIED CUSTOMER
Tony is the best!
6/27/2026
Corbin F. VERIFIED CUSTOMER
To begin, my car was scratched on the driver door which isn't my service advisors fault, but the tech should of caught it, but I had to catch the error. The service advisor said they would fix it, and I should could a call before noon on Monday to schedule the car to be dropped off to fix the scratches, and I didn't recieve that call. I had to call. I was told it would take 2 days and it turned into a week. Everyday I was told I would recieve a call before noon for an update, and I did not. I had to call everyday. It was a very unpleasant experience that I have not had before. I was also disappointed that my car was left dirty with smudges, marks, and some kinda of powder left all over my driver side. It is just really disappointing.
6/27/2026
Dawn B. VERIFIED CUSTOMER
Tony’ is excellent!
6/27/2026
Audrey P. VERIFIED CUSTOMER
Tim was my guy and I’m so sad for his passing. My deepest sympathies to you all for your loss. Chris has been a blessing to work with! Thank you for having such wonderful employees!
6/27/2026
Haley B. VERIFIED CUSTOMER
The service went smooth and scheduling was easy. Everyone I met or interacted with were so helpful and polite. My issue was with retrieving my vehicle after hours. My key was to be left with sales but when I went to pick it up, no one had my key or could locate it. Fortunately I brought my spare and was able to locate my 4Runner to drive it home but I still do not have the key. Please contact me to get this resolved.