Thank you Billy, terrific service as always. I continue to bring my vehicles to Bell Toyota because of you!
11/11/2025
Joseph O. VERIFIED CUSTOMER
Evenlee was very helpful. Give him a raise.
11/11/2025
Yolanda S. VERIFIED CUSTOMER
He was very thorough and courteous.
11/11/2025
Mohammad N. VERIFIED CUSTOMER
Respectfully people
11/11/2025
Pamela E. VERIFIED CUSTOMER
????
11/11/2025
Alison L. VERIFIED CUSTOMER
Had an appointment at 1:30, showed up early at 1:15. I was told it would take 2-2.5 hours. (For a simple oil change, no other service, no tire rotation, just an oil change.) A full THREE HOURS goes by and I have not gotten a text/call/any update (it’s now 4:30pm). Finally my husband and I drive back because we know the service department closes at 5pm. My car had apparently just been done and it took until almost 5pm to get checked out. Evan wasn’t even anywhere to be seen, some other guy checked us out. As we are finally leaving, Evan appears and says nothing. Terrible. I’m only coming back one more time because I paid for a 3 pack service last time so I have one service left paid for.
11/10/2025
James A. VERIFIED CUSTOMER
Eduardo was amazing! He provided an experience I’ve never had before at this location. He truly respected my time and even arranged an Uber to take me home so I could spend time with my kids while my car was being taken care of. Excellent service!
11/10/2025
David K. VERIFIED CUSTOMER
2.5 hours for an oil change - I’ve never heard of this in my entire life. I also had an appointment for 3:30
11/10/2025
Luis L. VERIFIED CUSTOMER
For some reason my appointment was not showing on the Bell Toyota system, but Diego received my car for the service. Later my appointment showed in the system.
Also when we made the appointment through the phone they indicated that it will only take 1 hr to do the maintenance, so I planned accordingly. Diego indicated that it will take at least 3 hours, which was unacceptable, so I asked to reschedule, but Diego asked me if they gave a ride home will that be acceptable. It was for me and he provided a ride to and from home, which made possible to keep the car and my personal appointment.
Good job for Diego and his manager to provide the ride option for me and take my car for the required maintenance.
11/9/2025
Jesse W. VERIFIED CUSTOMER
Excellent work. Thank you
11/9/2025
Sean K. VERIFIED CUSTOMER
Prompt oil change with inspection and made sure that warranty was used for repair.
11/9/2025
Nancy T. VERIFIED CUSTOMER
For an oil change to take four hours is totally unacceptable. I had an appointment at 11:30. I arrived at approximately 11:25 and was told it would take approximately an hour and a half to two hours to service my vehicle. At approximately 2 o’clock, your service advisor came and told me they were just starting my vehicle. To say the least, I was not pleased. The service of my vehicle was finished at approximately 3:15 PM.
11/9/2025
Mark P. VERIFIED CUSTOMER
Great service and thanks for the military discount.
11/9/2025
Bridgit S. VERIFIED CUSTOMER
Thank you Billy for taking care of me. See you next schedule.
11/9/2025
Juan A. VERIFIED CUSTOMER
Alan was excellent and provided outstanding service.
11/9/2025
Patricia H. VERIFIED CUSTOMER
I've been coming to Bell Road Toyota and Billy Sparks for years. Billy has always been professional, helpful, and polite. I know he has always taken very good care of me as a customer and my 4 Runner.
11/9/2025
Laurie D. VERIFIED CUSTOMER
Friendly Tony and in and out as promised
11/9/2025
Ioan P. VERIFIED CUSTOMER
None
11/9/2025
Carol J. VERIFIED CUSTOMER
It just seemed as though we were passed around from one person to the next, never really knowing who we were supposed to be dealing with.:(
11/8/2025
Roy K. VERIFIED CUSTOMER
It took 4+ hours to do my oil change. Then somehow one of my prepaid service got cancel and I had to pay for the service for the second time. Overall it’s a really bad experience