Service was predicted to take 2.5-3 hours. It took 4 hours for a 5000 mile checkup. I did not receive explanation other than software needed updated. In my experience this kind of service does not take 4 hours.
1/4/2026
Denise R. VERIFIED CUSTOMER
If I had known I'd be waiting 3.5 hours, I would have arrived at 430 instead.
1/4/2026
Brandie W. VERIFIED CUSTOMER
Anthony was awesome!
1/4/2026
Juan R. VERIFIED CUSTOMER
Me trataron muy bien grasias desde oy solo iré Ai donde ustedes gracias
1/4/2026
Erik R. VERIFIED CUSTOMER
I have already sent an email to the general manager to express my disappointment. The short version was that I waited over 6 hours for my 115,000 mile service which consisted of a tire rotation and inspection. I was told expect 3-4 hours which seemed long but was fine. The communication was poor. I had to seek out Anthony after 4 hours. Once the inspection was over, he said give 20 minutes. Over an hour later I got my vehicle back. The process is broken and unacceptable. I will be going to Right Toyota next time since I had plenty of time to research other options.
1/3/2026
Desirea C. VERIFIED CUSTOMER
Was not happy with a 400 battery he should have told me I have never paided that much for a battery
1/3/2026
Patricia Z. VERIFIED CUSTOMER
I would have preferred if I was assisted with the sun bit application. Instead I did on my phone amount was fully charged to my account and not put on a payment plan. Times are hard and I b am on a fixed income
1/3/2026
Martina L. VERIFIED CUSTOMER
Thank you so much for your great costumer service and patience. Our family sends much appreciation.
1/3/2026
Wendy M. VERIFIED CUSTOMER
I don’t know why it takes over six hours to get my vehicle worked on.
I don’t know why when I leave a message at Bell Toyota. Nobody ever calls back.. I left him a message seeing if they were open tomorrow and what time I could pick it up the next day and I never got a return phone call.
1/3/2026
Joseph L. VERIFIED CUSTOMER
One of the best service advisor on the team, knows how to communicate and works well with customers!
1/3/2026
Ryan K. VERIFIED CUSTOMER
Mirror issue wasn’t fixed
Saved settings in the car were messed with
Nothing related to the mirror seems to have been done
Feels like the car was screwed with and not actually diagnosed or fixed
1/2/2026
Bradley G. VERIFIED CUSTOMER
First class service, every time.
1/1/2026
Karthick D. VERIFIED CUSTOMER
Great service and punctual. thanks
1/1/2026
Mark F. VERIFIED CUSTOMER
Bill Sparks did an excellent job keeping me informed about the work needed on vehicle and how long it would take. The work was completed on the same day I dropped the vehicle off. I was impressed and plan to come back when work is needed on my car once again.
12/31/2025
Mary D. VERIFIED CUSTOMER
I had to wait close to 5 hrs for my service on oil change check up. When I called to schedule the appointment they inform me an hour and half. When I got there at 11;30am they said 3 hrs due to employees called out for the day. ( could of called me to reschedule but no they did not). He stated will get me out asap speaking to other customers they were told the same thing. I had to go to Evanlee to see how much longer. Never kept me posted. One customer had an oil change appointment at 1:30pm and was put in 3 hrs. I did speak to Mgr Todd Rebhan regarding my experience he was very polite and listen to my concerns. I don't need a call back since I spoke to Todd.
12/31/2025
Marilyn M. VERIFIED CUSTOMER
Would like to thank Alan for his courteous and professional service.
12/31/2025
Mike L. VERIFIED CUSTOMER
Tony Isselhardt is the best service writer ever. I have known Tony for over 20 years. He is always courteous, professional and knowledgeable. He always goes above and beyond to help me out and to give me the best experience possible at Bell Road Toyota.
12/31/2025
Janice N. VERIFIED CUSTOMER
Tony's an excellent service writer and takes good care of my car as well as my husband's truck and has for many years.
12/31/2025
Gabriela C. VERIFIED CUSTOMER
Ricky was great
12/31/2025
Ruben S. VERIFIED CUSTOMER
Outstanding customer service. Mr. Parea was very helpful and answered all of my questions. Thw entire staff was friendly and truly made me feel welcome. I’m a Bell Road Toyota fan for life and won’t trust anyone else with my car needs. Many thanks and Happy Holidays! Very Tespectfully, Ruben