I’m not sure who dropped the ball with my car, but it took three hours to do an oil change. I asked for a price on something never got it then I was told that oh it’s not wrong. It’s the right piece that’s there which it wasn’t I had to get a manager involved to be able to get my car cause after I said, I don’t want anything extra. It still took an hour to get my car people were coming and leaving that came an hour after me three hours to have an oil change. it was ridiculous and a waste of my time and extremely frustrating. Never had that kind of experience going to Toyota before not sure what the deal was this time.
5/10/2026
Stephen B. VERIFIED CUSTOMER
First let me start by saying Eduardo was Great! Unfortunately I will look for another place that honors my Time and Business. I made an appointment 3weeks prior to have my oil change on my 2019 Toyota Tacoma. I drive from Prescott AZ where I live. An hour and a half drive. I was five minutes early for my appointment. I waited THREE and a HALF HOURS, that’s right 3-1/2 HOUR oil change. Unbelievable, Inconceivable the other dealership that will honor my time and business is another 30 minute drive but at this point Driving there won’t take up my entire day as bell road Toyota has.
Bewildered, Stephen B
5/10/2026
Andriy V. VERIFIED CUSTOMER
Great job Diego! Thank you very much!
5/9/2026
Jorge R. VERIFIED CUSTOMER
What happened to me could off resulted in a tragedy because of a manufacturer bad gas tank and the best way toyota helped me with damages was to say it was my fault for being to trusting in a vehicle with problems since day one of leasing and paying for the vehicle to have full warranty is just a way for the dealership to find ways to blame the coustomer (an outside source)so they can wash their hands and have the coustomer scrambling. Last time I checked fire requires fuel and oxygen witch yes oxygen is outside and the fuel leak from inside the tank and yes we can question the spark, for now the vehicle is unreliable but back home. This experience has made me have a lot trust issues thank you.
5/9/2026
Antonio A. VERIFIED CUSTOMER
Everything was good ???? satisfied
5/9/2026
Jill F. VERIFIED CUSTOMER
The service is great, as always!
5/9/2026
Erika P. VERIFIED CUSTOMER
Alan was very helpful and has amazing customer service. Thank you so much!
5/9/2026
Dennis J. VERIFIED CUSTOMER
Chris was great. However, I had an appointment for 1pm to have oil changed and tires rotated. I arrived a little early around 12:40pm. In the past this usually would take about an hour to complete. I did not leave dealership until 3:30pm. Chris did explain service backup situation.
If service is going to take this long now, I think customers would appreciate a heads up to plan accordingly. Thanks!
5/9/2026
Daniel C. VERIFIED CUSTOMER
Thank you for your great prompt service
5/9/2026
Roger W. VERIFIED CUSTOMER
Tony is the best
5/8/2026
Travis N. VERIFIED CUSTOMER
Chris Romero was awesome! He was efficient, helpful and respected my wishes throughout the whole process. I've had some "not very good" experiences with another Toyota location in the valley and he rectified and instilled a little faith back in the Toyota brand. Much appreciated, Chris. I will come back.
5/8/2026
Debra A. VERIFIED CUSTOMER
Diego was so nice and professional
5/8/2026
Fred S. VERIFIED CUSTOMER
Aaron Cheesmond has serviced my Toyotas for many years. I trust him with my cars.
5/8/2026
Will M. VERIFIED CUSTOMER
Billy was outstanding. Made sure I was kept up-to-date on my car, and never tried pushing anything that wasn't essential to keeping my car in peak condition
5/8/2026
Brian I. VERIFIED CUSTOMER
Tony always gives great service. Very appreciative of of him. He always communicates with excellence and timely service!
Thank you
5/8/2026
Cletus F. VERIFIED CUSTOMER
All very good
5/8/2026
Alex P. VERIFIED CUSTOMER
Tim does a great job. I really appreciate his straightforward approach. The tech's video was also great. Please send my thanks to them.
5/8/2026
Mary T. VERIFIED CUSTOMER
None
5/8/2026
Rob H. VERIFIED CUSTOMER
Excellent service! I feel very comfortable trusting Mr.Zarbock's assistance with handling my vehicles repairs. THANK YOU!!!!
5/7/2026
Harry Y. VERIFIED CUSTOMER
Eduado is awesome!He went above and beyond to be sure I was taken care . Recently Had my 2002 Sequioa check engine light repaired.And the Brake booster was found broken and had that replaced. I had a 2004 Corolla engine mount and transmission mount replaced.