Initially my experience was not the best. However, after hearing out to Alan and expressing my concerns he immediately took action to make it right. He treated me with respect and empathy throughout every interaction. Didn't promise anything he couldn't deliver. If I ever bring my vehicle back for service Alan is solely the reason why. His customer service is S Tier and should be recognized for his work. Other service reps should take note. I don't have enough good things to say about Alan. Bell Toyota should hire people using Alan as a template for ALL potential employees. Thank you Alan, for taking what was a very frustrating experience and turning it completely around. Please make sure he's is made aware of this feedback!
3/29/2026
Nancy P. VERIFIED CUSTOMER
Aaron is the reason why I get my vehicle serviced at Bell Rd Toyota going on 6yrs now. I’m glad to see that he is back.
3/29/2026
Gabriela R. VERIFIED CUSTOMER
Advisors was combative when i was telling him about issue stated what the problem was without any trouble shooting and then lied to me. Advisors should listen to problem and understand how frustrating a reoccurring issue is and let the technitian come to a conclusion. Was not rude but very condescending.
3/29/2026
Susan S. VERIFIED CUSTOMER
The wait for and oil change, inspection and recall for battery was over three hours. The wait time seems unreasonable as I told the scheduler I would be waiting at Toyota when I made the appointment.
3/29/2026
Steven W. VERIFIED CUSTOMER
Nice and friendly service experience.
3/29/2026
Jason W. VERIFIED CUSTOMER
Aaron was the best.. Hes our advisor now
3/29/2026
Margaret T. VERIFIED CUSTOMER
It took over 4 hours for a scheduled oil change. Not a walk in…. Scheduled. That’s unacceptable
The recommended actions didn’t show the labor costs (or if I did, I couldn’t find it) so was surprised by an “additional” $180
3/28/2026
Thomas R. VERIFIED CUSTOMER
Tim was able to schedule an appointment immediately and my Tundra was only out of service for a few hours. Great job Tim and Bell Rd Toyota.
3/28/2026
David N. VERIFIED CUSTOMER
My service rep was great . But Toyota product is a huge disappointment from previous Toyotas. Since lithia took over it’s all about making money and charging for anything and everything possible just to make a dollar. I have been a Toyota owner for over 40 years. The quality has diminished while the pricing has skyrocketed. Everything I’m in the service department I spend 500-2000 dollars on extra service items. Toyota used to be cheap to keep, but no longer…
3/28/2026
Genevieve M. VERIFIED CUSTOMER
Excellent customer service on a job well done.
3/28/2026
Jonathan M. VERIFIED CUSTOMER
Worst service. Was told 2-3 hours. 5 hours later I saw people getting their vehicle complete who got there after I did.
I got no answer why or how this happened. I didn't even get an oil change. It was a simple 25k service
3/28/2026
Savannah W. VERIFIED CUSTOMER
I sat for 5 and a half hours for an oil change that I had scheduled a time for weeks in advance.
3/28/2026
James A. VERIFIED CUSTOMER
The staff is fine but the service is slow & getting worse. I’m about done with you except for major recheck. I don’t need to wait 3 hours for an oil change & tire rotation.
3/28/2026
Josh L. VERIFIED CUSTOMER
Diego was great to work with. There was an unexpected complication but he resolved the situation as best as he could right away and it was very much appreciated.
3/28/2026
Robbie C. VERIFIED CUSTOMER
Diego was very professional and right on point. I enjoyed working with him and will continue to work with him in the future.
3/28/2026
Nelson J. VERIFIED CUSTOMER
Aaron has been excellent!!
3/28/2026
Emanuel G. VERIFIED CUSTOMER
Billy Sparks was great and saved me a lot of money by having the air conditioner checked out for me and was happy to find out it was a 0-ring that was causing a refrigerant leak.If left longer could have cost me over $2000 to fix the air conditioner.
Good job Billy ???? ????
3/27/2026
Atul D. VERIFIED CUSTOMER
Share the trade-in value for my 2009 Toyota Camry.
3/27/2026
Conrad A. VERIFIED CUSTOMER
I picked up my vehicle after leaving it for 2 Days with a completely flat rear tire. I was told by their Ignorant DEI Hire Service Manager that they could not help me and that they do not do flat repairs. I worked for multiple Toyota Dealerships over the years and this by far is the Worst experience I’ve ever had.