I had scheduled an appointment for oil change, tire rotation, and multiple points inspection. I waited for almost four hours. Too long. Thank you.
5/19/2026
Mario A. VERIFIED CUSTOMER
Eduardo is a great representative for your center. I will look for him next time I need maintenence.
5/19/2026
Rick G. VERIFIED CUSTOMER
Great communication!
5/19/2026
Russel D. VERIFIED CUSTOMER
Eduardo or whomever rotated my tires, apparently did not put the caps covers back on correctly. Which I had not noticed jntil the last one came off on the freeway like 2 days ago. Yes, I witnessed it fly off when exiting on the off ramp. Then of course when I checked the tires to see which one came off, thats when to my surprise noticed they were all gone. I don't believe its something worth potentially getting resistance by Bell Road Toyota but, if you want to do the right thing and achieve my complete satisfaction, by offering me a set of replacement basic snap on cap covers for all 4 of my tires free of charge, it will reflect in any and all service reviews. Which I don't typically participate in, but will leave the highest level of praise if this is addressed with fulfilling this request at the bear minimum. Please call text or email me when time allows. Thank you for your urgent attention to the matter. Contact me anytime within your normal business hours. If I don't answer, please make sure to leave a text message.
Regards,
Russell Davis
****-****-xxxx
5/17/2026
Robert C. VERIFIED CUSTOMER
Friendly gentlemen
5/17/2026
Samuel M. VERIFIED CUSTOMER
I was kept informed about the progress of my appointment.
5/17/2026
Ursula B. VERIFIED CUSTOMER
Tony provided excellent customer services.
His suggestions to improve customer retention should be taken into consideration and implemented.
5/17/2026
Stephen W. VERIFIED CUSTOMER
Diego was professional and friendly at the same time. He knew how to read a room shake a hand and was able to have a conversation without sales money or social status involved. He conducted himself like a pure gentleman and a fine representation of the dealership he represents
5/17/2026
Carol R. VERIFIED CUSTOMER
I hope Chris stays at bell road Toyota. So many of the advisors leave :(
5/17/2026
Jeff S. VERIFIED CUSTOMER
Everything was awesome as usual, we would appreciate it if they could bring the car around next time like they normally do. My wife was driving and was nervous about having to find the car and maneuver out of the back.
5/17/2026
Sonia C. VERIFIED CUSTOMER
He very nice I like the people like him
5/16/2026
Margaret L. VERIFIED CUSTOMER
Anthony was very nice, professional, and realized the charges initially recorded were incorrect, and had them corrected when I picked up the car which was greatly appreciated!!
5/16/2026
Mike L. VERIFIED CUSTOMER
There is no better service advisor than Tony Isselhardt. I have been dealing with Tony for probably more than 20 years. He is always courteous, knowledgeable, prompt and honest. He never leaves me in the lurch, he always lets me know what's going on with my truck and he always does his best to get it done ASAP.
5/16/2026
Karen N. VERIFIED CUSTOMER
Thank you so much! Yes, I will fill out the survey. I am so pleased with everything today! My car feels like a magic carpet. I feel secure and have peace of mind. Thank you Tim and everyone!
5/16/2026
Jacqueline C. VERIFIED CUSTOMER
Great advisor and service experience, will continue to return
5/15/2026
Chen L. VERIFIED CUSTOMER
I most definitely appreciated Diego's cheerful attitude during the service while explaining me the steps of their mission. I felt like I was given attention. As well as being asked if there were any additional issues that needed to be looked at.
Thank you again!
5/15/2026
Dustin M. VERIFIED CUSTOMER
Great job
5/15/2026
Diane T. VERIFIED CUSTOMER
Billy always ensures quality service with our safety in mind. Thank you Billy!
5/15/2026
Van L. VERIFIED CUSTOMER
Great experience. Great people.
5/15/2026
Justin E. VERIFIED CUSTOMER
Eduardo was very helpful and friendly. I like the new features of the video inspection of problem areas of your car, and paying prior to speaking to the advisor to save time for questions.