I always waited few hours or more when I brought my vehicle to maintenance, but I had quickest waiting time ever! Also friendly and helpful service as well. Great experience.
9/26/2025
Frank I. VERIFIED CUSTOMER
When I arrived, it was very awkward. I waited by my car for about ten minutes in the driveway. Two other clients were also there. They were annoyed at being ignored. It was kind of odd. No signage telling us to wait at vehicle or go in to check in. Oil change was for 1:30. I left at almost 4:00. Oil changes should not take over two hours. This is the second time I waited over two hours for an oil change.
9/26/2025
Cassandra H. VERIFIED CUSTOMER
I recently brought my vehicle in for routine maintenance at J Allen Toyota and had the pleasure of being assisted by JT. From the moment I arrived, he greeted me warmly and handled the check-in process with efficiency and professionalism. JT worked with a clear sense of urgency, ensuring that everything was set up quickly while still taking the time to explain the process and answer my questions. He made the entire experience smooth and stress-free, and I truly appreciated his attention to detail and commitment to great customer service. JT is a real asset to the team, and I’ll definitely look forward to working with him again in the future.
9/26/2025
Joann M. VERIFIED CUSTOMER
They a wonderful job taking care of my truck didn’t take me that long to get in and out. They were very polite people very thoughtful.
9/26/2025
John N. VERIFIED CUSTOMER
Great service
9/26/2025
Donald R. VERIFIED CUSTOMER
Zach was great,he kept us updated and very friendly, polite. He also research a an answer for something we ask him about our mirrors.
9/26/2025
Charles R. VERIFIED CUSTOMER
Ok
9/26/2025
David C. VERIFIED CUSTOMER
Excellent Service advisor! Very knowledgeable, And Customer oriented!
Very patient and sincerely concerned about customer needs! Dante is definitely an asset to your organization!
9/25/2025
Raymond Y. VERIFIED CUSTOMER
3 hours to change oil and perform tire rotation was about 3x as long as I've ever had to wait for just these services in the past 3 1/2 years I've been coming to your service department. I do appreciate the fact that things happen such as employee absentees or scheduling mishaps, be it employee scheduling or overlooking appointments, but it did not appear many vehicles came back from service for pickup in the last hour plus of my wait. I will monitor the situation in the future, as I have a very immobile schedule on the 1 day or 2 a month I get off work. We got the service done so I could continue to go to work, so that's mission accomplished.
9/25/2025
Olive M. VERIFIED CUSTOMER
The Uber service was excellent.
9/25/2025
Stephanie S. VERIFIED CUSTOMER
Thank you, I appreciate the work done my car isn’t dying on me now and it doesn’t make weird sounds when hitting the brakes, thank you Dante and the techs who did the hard work to make my car run smooth again.
9/25/2025
Carlos A. VERIFIED CUSTOMER
Toyota is simply the best and its products support the brand. Thank you.
9/25/2025
Robert S. VERIFIED CUSTOMER
Everyone was extremely helpful.
9/25/2025
Philip W. VERIFIED CUSTOMER
He was very good to work with
9/25/2025
Bob B. VERIFIED CUSTOMER
Thank’s for the great service !
And the you Rose ????.
B S Ladner
9/24/2025
Sonny P. VERIFIED CUSTOMER
Okay Thanks
9/24/2025
Gary F. VERIFIED CUSTOMER
All is good
9/24/2025
Daniel B. VERIFIED CUSTOMER
Appt. Was 1:30 pm for an oil change…car return was close too 3 pm