Satisfied, just wish the drivers seat didn’t get moved. Happens every time.
8/28/2025
Karen W. VERIFIED CUSTOMER
The wait was too long considering we had an appt
8/28/2025
Nathan G. VERIFIED CUSTOMER
Jalen was very helpful and seemed to be sincerely interest in customer satisfaction.
8/28/2025
Brenda B. VERIFIED CUSTOMER
2.5 hrs for routine maintenance with an appt is absurd.
Only to be told 2 nails in side wall of tire so they
Only changed the oil in 2.5 hrs. Took my car to Discount tire to be told it was wire in the top rubber creating zero issues with the tire (DT done Toyota ‘s job) I went back by toyota today expressed my concerns ask why my car wasn’t washed & vacuumed was told oh give me a minute I will send right to Detailing 1.5 hrs no wash and a 3yr old could have vacuumed much more thoroughly. Sad & totally disappointed. DO betterJA Toyota … Family Toyota in TX could certainly teach your people a few things. And just an observation : you have you female sales employees tucking their shirts in wearing pants that are to tight showing ever crack & hump, yet allowing tattoos, piercings and pink/purple hair.
So unprofessional looking . Also employees sitting eating at their work areas when i walked up being told I am at lunch until 1 … then don’t sit where guest come in and expect to be helped. Over all rating from 1-10 i would have to say maybe a 2 sad sad DO better please !!!
8/28/2025
Tony B. VERIFIED CUSTOMER
Not sure if they did not plug in something correctly or the broke it on purpose due to the fact that I had nothing wrong. But when I left and got home and restarted my car none of my tire sensors was working. (Not sure how all that works) but very oddly they must of known they did something because ive been dealing with yall for years and my car has never been running while they come inside to get me to sighn paper work and give me keys.
8/28/2025
Billie B. VERIFIED CUSTOMER
Jaylen was completely professional and helpful. He listened to my needs and concerns. When I returned the next day for my appointment he remembered our conversation from the day before. He was sensitive to the fact I had been there for 3 1/2 hours ????
8/27/2025
Vicky I. VERIFIED CUSTOMER
Dante has been our best experience with your company- excellent and professional
8/27/2025
Margaret J. VERIFIED CUSTOMER
Kaylee was wonderfully helpful,explained everything I needed to have done,and what options I had. She also set up a second appointment for me.
8/27/2025
Banita F. VERIFIED CUSTOMER
Hey was very nice gave me a good time frame and even held the door open for me when I left.
8/27/2025
Thomas Q. VERIFIED CUSTOMER
You would not honor the Toyota recall for a loner car. So you did not service my car. I have reported Allen Toyota to Toyota corporate I have been a customer for years. I am now totally disgusted with Allen Toyota. It is not the amount of money but the fact that you are not following the corp recall procedure. What else do you cheat on.
8/27/2025
Dana P. VERIFIED CUSTOMER
Arianna did a fantastic job in letting me know what was going on with my vehicle. Very professional!
8/27/2025
William B. VERIFIED CUSTOMER
The last 2 visits I’ve had with my Toyota Tundra , told I would be needing tires. My last visit last week just broke 20,000 miles. Asked representatives 2 different times on why. Have Falken tires on truck with a Michelin spare? I have asked a couple times for service manager to return my phone number and I guess never made it to his desk. We have 3 JA Toyota vehicles in our driveway now. We would like to know where we have to go from.
8/26/2025
Jason Angie. VERIFIED CUSTOMER
Kaylee went beyond customer service by explaining everything that my vehicle will need and what was done. Just her great attitude made the time spent there waiting just fine. I will go back anytime if she is handling the service that I will need for my vehicle. She made me feel as a customer I was appreciated by bring my vehicle in to J.Allen. I did not have a good service visit last year when I felt just another number and to go away.
8/26/2025
Crobert O. VERIFIED CUSTOMER
Friendly, timely service provided with honest, up front recommendations provided for future service needed with no up sells or “smoke and mirrors”.
8/26/2025
Robin T. VERIFIED CUSTOMER
Everyone was very informative and especially nice.
8/26/2025
Rahat A. VERIFIED CUSTOMER
awesome, phenomenal, out of this world, empathetic, cooperative, courteous, diligent, and professional service to my entire satisfaction to the core. I couldn’t be more satisfied and happy with the treatment and service and the welcome that I received at J Allen Toyota, especially by Kelly Rogers.
8/26/2025
Alvin B. VERIFIED CUSTOMER
Did not keep us informed on our vehicle status. Did not return phone calls. Did not seem to be concerned
8/25/2025
Jason B. VERIFIED CUSTOMER
Awesome work guys. Appreciate the professionalism.
8/25/2025
Mario S. VERIFIED CUSTOMER
Mr. Crouse has been my service advisor for a while now. He has always recommended services that are needed for my vehicles. While my vehicle is in the shop he is very communicative with me. I currently own three Toyota and will be using Mr. Crouse for my services on my vehicles.
8/25/2025
John H. VERIFIED CUSTOMER
He did a great job explaining the details of my service and keeping me updated.