I received excellent treatment and everything was done so smoothly and so quickly-you also have an excellent waiting area for customers and good coffee by the way
9/6/2025
Ryan P. VERIFIED CUSTOMER
I came in this morning at 7:58 am. I was checked in at 8:03am in order to repair a tire. All agents there communicated that it was a good day and time and repairing the tire would be quicker than calling the manufacturer to see if there was a defect. I agreed as I needed the tired repaired so I could get to my workplace in Hattiesburg. I wasn’t brought back to the rig until 9:33am. I overheard that the dealership was now an hour and half behind schedule (a very busy schedule- very different than what was “sold” to me when I arrived that morning. I finally left at 10:38am this morning. Over 2.5 hours to get a tire changed?? I’m surprised at you,Toyota. Also, my advisor was not getting true updates. Just feel possibly a Gant chart or better communication is needed.
9/6/2025
Monique S. VERIFIED CUSTOMER
Great and courteous help
9/6/2025
Eric L. VERIFIED CUSTOMER
Service was friendly and straightforward. The desk people are easy to communicate and work with.
9/6/2025
Kathleen P. VERIFIED CUSTOMER
Service was good. The only
Complaint that I have is my battery needed replacing and I bought a new one. I purchased a battery a little less than 2 years ago. I found my rect when I got home and brought it in to get a refund on the battery the next day when it should’ve been caught initially in your computer system.
9/5/2025
Philip M. VERIFIED CUSTOMER
AJ was top notch!
I appreciate him from the beginning of the quote to me walking out the door with my tailgate fixed to original factory setting.
Thank you AJ!
9/5/2025
Mike C. VERIFIED CUSTOMER
Professional, courteous, knowledgeable!
9/5/2025
Maria M. VERIFIED CUSTOMER
I am completrly satifiedwith the help I got today sach is wonderfull!
9/5/2025
Daniel K. VERIFIED CUSTOMER
Kaylee
Did an excellent job.
9/5/2025
Thomas L. VERIFIED CUSTOMER
Wasted trip. Too soon to do service for oil and checkup and rotate! Should know that from web connecting to my car with Toyota!
9/5/2025
Joseph S. VERIFIED CUSTOMER
He was very helpful as always getting everything taken care of and setting up my appointment to get service on my truck.
9/5/2025
Bentley T. VERIFIED CUSTOMER
Paid for a service that the site said was $0.
9/5/2025
Nathan C. VERIFIED CUSTOMER
Completion notice 1hour by text after tech had finished. Confusion at pickup time about status of truck and its whereabouts. After making payment for services 20 to 40 minutes before truck delivered again confusion. No one likes to wait that long after payment for vehicle. Unfortunately for ja Toyota I got superior service at ja Mazda.
9/5/2025
Willetta H. VERIFIED CUSTOMER
JT helped me out he was kind and courteous
9/5/2025
Timothy M. VERIFIED CUSTOMER
Well, we decided to go with someone a little (a lot) less expensive and, absolutely, more trustworthy.Thank you. Please don't contact me. I work a lot of hours, 6-7 days a week to make my living. I do not have time for a phone call discussing "how you can improve my overall experience". I'm pretty sure (given my experience with J Allen) you won't do anything at all to improve anyone's "overall experience".
The "gesture" is appreciated I guess. Thanks.
9/4/2025
Keith P. VERIFIED CUSTOMER
Have been using Allen Toyota for years and very pleased as always with the quality and professionalism.
9/4/2025
Shari J. VERIFIED CUSTOMER
Zach and everyone there was great. Appeared that employees all seem to enjoy being there and like people. Professional, courteous, friendly, and experienced individuals.
9/4/2025
David S. VERIFIED CUSTOMER
Great experience and service
9/4/2025
Johnny W. VERIFIED CUSTOMER
He's the best customer service agent. On the block tree, simply he treats ppl like they supposed to be treated takes time and care with every customer. Even when I see my other customers giving the same treatment. That's for me with other people. I'm not saying that all the other, service counselors, whatever I'll you call them. Don't do a good job because they all do, but zach goes up and beyond the Call of Duty. Appreciate him and he needs a raise. He probably needs to be head of training. Customer service with all the people that work with toyota, and we thank you very much