J. Allen Toyota Auto Repair Service

I have noticed a rather Transactional mindset or maybe an over worked staff? The truck sat at Allen Toyota for about 2weeks because of a a/c charging machine repair. When it was returned to me the a/c still had questionable steady cold air flow problems, albeit not as bad as when I first brought it in. Secondly the truck was dirty. It went in clean. A complimentary car wash would have been appreciated especially since I had just paid y’all $3600.00 to work on my truck. The Mechanic when I was able to speak with him , was very professional and personable, as was the service advisor. When a customer spend that much in repairs it’s because they want Toyota customer care and that special something that goes with being a 30 year customer of Toyota. It would have been nice if the mechanic was allowed to meet with me personally and explain what procedures had occurred and what to be aware of and what could go wrong . I was not afforded that I. I got a reading of the repair sheet. Could have gone to Firestone or 5 Min lube down the street on Pass Road for the same briefing so much as it was. Not looking to be treated as a king just because I got an oil change. It’s just that …… I got free coffee . I’ll more than likely likely continue giving Allen Toyota money.

The job was done earlier than promised. Quick and easy turn in.

Good Morning Mr. Zach represented Allen Toyota well. He was very polite, positive, and knowledgeable. He shared the program that I initially pay $250.00, and will receive two additional oil changes/ tire services. He gets a high score from me.

Jaylen Peters was very friendly and helpful with all my questions!!

She was very helpful and pleasant to work with.

Great job, very pleased thanks

Very helpful! Communicated throughout the whole process! Went above and beyond after a not so great experience the Friday prior. Purchased the maintenance plan after how helpful he was. I had no intention on return after my experience, he changed my decision without even knowing.

Very quickly done!

Dante did a great job! Very helpful!????

Excellent customer service! Thank you Dante!

Very professional

Zach is a fantastic service manager. He is courteous, very knowledgeable and professional. He treats his customers great!

Kaylee did a great job. She was polite, professional, communicated, and most importantly delivered the service she scheduled in a timely manner.

Even though the problem couldn’t be solved I appreciate everything Arianna did for me!!

Zach was great. Very personable and professional. Called to report status as he promised. Unfortunately the rude guy in the service dept needs to go. When I said it had been 3 days without a vehicle..he told me to rent one. Then he hung up on me. Wish I'd gotten his name. Not sure I'll be coming back to this particular dealer for service. Keep Zach..get rid of the other guy.

Dante was very professional, courteous, knowledgeable, and impatient! He and his staff made my visit and my service, very productive and pleasurable!

Thank you

Zach is great. Takes great care of all my needs.

Team did a good job with my maintenance. One problem when I ask a question about the auto drive mode the advice guy did not know how to answer the question on how to activate it.

JT is great!!! I was in and out in no time. He text me with updates and called me as soon as my car was ready for pickup. The J Allen service team is great!