Zach is always informative about what is done on my RAV4, and makes me feel very welcome when I bring my vehicle in for service. He answers all my questions about the settings the maintenance checkup.
12/23/2025
Lloyd D. VERIFIED CUSTOMER
Rose was great! Thanks again!
12/23/2025
Amy O. VERIFIED CUSTOMER
Zach was great, very well with communication. Took good care of me.
12/23/2025
Dezzaray V. VERIFIED CUSTOMER
Everything went well and everyone was so nice especially Joseph
12/22/2025
Mary L. VERIFIED CUSTOMER
Well done ????
12/22/2025
Colleen P. VERIFIED CUSTOMER
Continue doing what you are doing! Great service!
12/21/2025
Cynthia L. VERIFIED CUSTOMER
Just don’t like waiting for 2 hours. I understand that that’s the norm. Oh please put something on that TV besides this advertisements. No one watches that. Give us the remote too.
12/21/2025
Cory B. VERIFIED CUSTOMER
Impossible with the staff you have.
12/21/2025
Kathryn P. VERIFIED CUSTOMER
Joseph explained how to work some of the dials and arrows to better read my dashboard.
12/21/2025
Shae S. VERIFIED CUSTOMER
Was never able to speak to a human to schedule service, had to physically drive in, I called, then transferred to service, then notified they were busy and couldn’t speak, then prompted to leave voicemail, next asked if I wanted text, said yes, received text message asking if I had a question (after I just explained on voicemail), then text message started and then would go silent, this was then repeated several times with same result until I physically drive into the dealership and spoke with a rep in person.
12/21/2025
Thoan T. VERIFIED CUSTOMER
I was surprised it only took 45 minutes the last time I was there it was a hour and 15 minutes
12/21/2025
Sharonda K. VERIFIED CUSTOMER
Thanks
12/21/2025
Rainna B. VERIFIED CUSTOMER
Rose was extremely thorough in explaining the upcoming process of handling a recall on my car. She was professional and articulate. I look forward to working with her again.
12/21/2025
Steven G. VERIFIED CUSTOMER
Can't say enough good things about Joseph. A very dedicated and true pleasure to deal with. PLEASE pass my comments along to Mr. Allen.
Wishing the entire J. Allen family a Merry and Blessed Christmas.. and a Wonderful New Year!
12/21/2025
Lloyd V. VERIFIED CUSTOMER
Found out that JAllen misrepresented themselves when I purchased my vehicle. But just to blatantly lie about the service on, it is not professional. Lied to get more money from me on payments and not receive what JAllen’s representative had told me. Now if asked about JAllen I will be truthful with people. I was going to do some more business with JAllen but not now.
12/20/2025
Joseph C. VERIFIED CUSTOMER
Dante took good care of us and our car.
12/20/2025
Robert S. VERIFIED CUSTOMER
The response by Total Warranty Services was an intention,bad faith breach of contract and will result in consequences.
12/20/2025
Roel Gavino. VERIFIED CUSTOMER
Dante is helpful & professional
12/20/2025
Ray A. VERIFIED CUSTOMER
Zack and those working under him and in the shop do a fantastic job. I am well pleased with the service at your facility.
12/20/2025
Joye G. VERIFIED CUSTOMER
Zach always gives me the best of service best professional service.