It took over 2 hours with an appt. My car was done and no one came to tell me. Otherwise I might have gotten out earlier
2/1/2026
Dylan F. VERIFIED CUSTOMER
Thank you for the great service
2/1/2026
Brennon H. VERIFIED CUSTOMER
Taking 2.5 hours for an oil change is absolutely ridiculous when we have an appointment and are not a walk in, this is the second time in a row my wife has had to wait with the last time being a 3 hour wait. Besides that coercing my wife that she signed some contract for the next two oil changes stating that the paper work was already submitted and there was no way it could be undone is absolutely ridiculous. I have purchased 3 new vehicles from Hatch Toyota in the last 5 years and am disgusted at this treatment.
2/1/2026
Favian M. VERIFIED CUSTOMER
Ive had my new 2025 4runner in for a few minor issues and both times service manager (Robert) has accused me of damaging my own vehicle. The 1st time the front spoiler had came off do to faulty hardware and now has been fixed as toyota called a limited service campaign. Today 1/30/2026 my 4runner was in for a faulty replacement and also needing to get the heater dash screen checked as it is foggy not dirty or scratched and again I was accused of damaging my own car. Worst service I've received at any dealership Ive visited. I understand that the customer is not always right, but he shouldn’t be blamed right off the bat to not cover or get approval for Warranty issues.
2/1/2026
Maria F. VERIFIED CUSTOMER
Outstanding service!
1/31/2026
Robert G. VERIFIED CUSTOMER
Greeter was very rude and service writer was very good and helpful.
1/31/2026
Sharon G. VERIFIED CUSTOMER
Waiting 2 hours for regular maintenance is unreal
1/31/2026
Marques H. VERIFIED CUSTOMER
He was courteous to check and make sure I had a plan purchased for my car service and he was very professional and friendly. Thank you.
1/31/2026
Wilburn D. VERIFIED CUSTOMER
Long wait! Like hospital...
1/31/2026
Melanie F. VERIFIED CUSTOMER
Always treated right
THANKS
1/31/2026
Bryce T. VERIFIED CUSTOMER
Honestly Rajeev is the only person I talk to at that store very professional always follows through he’s great!
1/31/2026
Cindy B. VERIFIED CUSTOMER
Takes to long. And they dont put things back where they moved them from.
1/30/2026
Steffanie W. VERIFIED CUSTOMER
Eric was great, took care of the issue I had thoroughly.
1/30/2026
Al E. VERIFIED CUSTOMER
I was treated efficiently, respectfully and timely.
1/29/2026
Linda M. VERIFIED CUSTOMER
I love this RAV4! It is a treasure to drive around town and across the country. The team was excellent from check-in to completion!!
Thank you for taking such good care of my treasure!
LM
1/29/2026
Charles W. VERIFIED CUSTOMER
I had to wait three hours for a simple service that was scheduled for 10:15. I was told that my tech had to go to lunch instead of completing my service. After leaving, I discovered that my windshield washing fluid was empty. Doesn't this service include topping off all fluids? I'm wondering if anything else was neglected or not done properly. I'm very dissatisfied with Hatch, both service and sales departments.
1/28/2026
Randi M. VERIFIED CUSTOMER
When I inspected my vehicle after I received it I checked my vehicle and noticed My engine coolant was low. I took a picture of the reservoir, walked inside and let them know that I needed it to be topped off. It was not just not full, it was actually registering Low.
1/28/2026
Karen A. VERIFIED CUSTOMER
Thank you!
1/28/2026
Susan M. VERIFIED CUSTOMER
Eric is always good about telling me what I need to do to take care of my car I can always count on him