Arianna Burney didn’t help me. She didn’t explain the information regarding my service.
Eric help me and I give him the highest score. He was very helpful and explain to me regarding my service.
2/14/2026
Lillie L. VERIFIED CUSTOMER
He does a great job!
2/14/2026
Aimee B. VERIFIED CUSTOMER
It should not take 2 hours for an oil change and windshield wiper change when I had a scheduled appointment
2/14/2026
Phyllis E. VERIFIED CUSTOMER
Great service quick, very detailed.I felt well taking care of
2/13/2026
Aimee C. VERIFIED CUSTOMER
Was fast and quick
2/13/2026
Richard E. VERIFIED CUSTOMER
Professional
2/13/2026
La Kay. VERIFIED CUSTOMER
I came in to puck up the replacement key fob and to have it programmed.
The few days prior I had been receiving the message "Maintebanxe needed soon". (I had it serviced 5 Jan 2026. He reset the system, now I am happy.
I have always had out standing service from Hatch Toyota!
2/12/2026
Lynn V. VERIFIED CUSTOMER
John did everything he could to fix the problem. I am very pleased.
2/12/2026
Phyllis J. VERIFIED CUSTOMER
They always explain things about car were i understand
2/12/2026
Byron J. VERIFIED CUSTOMER
Everything was great except the waiting time. Faster service would be appreciated.
2/11/2026
Mike C. VERIFIED CUSTOMER
My appointment was at 9:30am. It was 11:10am when my car was finally pulled into the bay for service. No one informed me that the service department was overbooked. My service was completely at 11:50am. This caused me to be late for another appointment. If I would have been informed of the long wait, I would have rescheduled. Also I finally received my first text message stating that my service complete 10 minutes after leaving Toyota’s parking lot. This is not the service that I usually receive from Hatch Toyota. Very disappointing.
2/11/2026
Kelly O. VERIFIED CUSTOMER
3.5 hours for an oil change and tire rotation? Y’all should embarrassed!
2/11/2026
Thomas P. VERIFIED CUSTOMER
John was great !!! Please give him a raise. Thanks, tom
2/11/2026
Davina H. VERIFIED CUSTOMER
I like how friendly the guy who greeted me was. I was not intimidated to talk with him and ask questions.
2/11/2026
Kenneth J. VERIFIED CUSTOMER
Rajeev took ownership of the problem and saw it thru till it was solved. Ty.
2/10/2026
Anastasia H. VERIFIED CUSTOMER
Lack of communication. Scheduled for 9:30. After about 2 1/4 hours I asked what the status was as no one had come out to talk to me. Then they tell 5 minutes. The tracking system didn’t even show it being worked on for over an hour and a half. After checkout he stated everything looked good but the writing on the blue paper said wipers were torn ????????♀️. At that point I was done. I think more communication would have helped the situation. Please do not call. Thank you
2/8/2026
David E. VERIFIED CUSTOMER
Thank you for taking care of my vehicle so fast
2/8/2026
Brennae B. VERIFIED CUSTOMER
I was surprised with how fast my experience was this time around.
2/8/2026
Lucy F. VERIFIED CUSTOMER
5.hours was kind of long for a brake job, but it was handled.courtepusly. the shuttle helped a lot.