It was a good experience to not have to wait too long this time. Had 2 salesmen keep me entertained whilst I was browsing the inventory,that helped move time along too
3/5/2026
Sarah D. VERIFIED CUSTOMER
Excellent service from check-in to check-out. Thank you John and Hatch Team!
3/4/2026
Michael M. VERIFIED CUSTOMER
Hatch Toyota people, fast friendly service, five stars professional
3/4/2026
Alissa L. VERIFIED CUSTOMER
The worst customer service I’ve ever had and I’ve been a customer here for several years. Very disappointing.
3/4/2026
Emma W. VERIFIED CUSTOMER
Thank you.
3/4/2026
John G. VERIFIED CUSTOMER
Was mislead into an unneeded service by a Hatch generated email. Time is money…. Hatch wasted mine this morning .
3/4/2026
Kristi B. VERIFIED CUSTOMER
My glove box was on the floor after the service, it appears that something wasn’t completed in the glove box area. Before taking my vehicle to HATCH for its very first service I did not have any issues with my glovebox functioning but now it’s off the hinges and won’t close for more than a few mins. I would like HATCH to fix the glovebox plus finish the task they left incomplete in the glovebox area.
Maybe the cabin filter was taken out and not replaced and the the glovebox wasn’t placed back properly, whatever happened I’d like it to be corrected and completed properly.
I’ve been a customer at Horne for many years and have not had a bad experience like I have today. At Horne they treated my vehicle with respect and were professional. I hope that HATCH will change my perspective of my first experience with them.
3/4/2026
Josh P. VERIFIED CUSTOMER
My only complaint is that it took 2 hours.
3/1/2026
Lavenia J. VERIFIED CUSTOMER
N/a
3/1/2026
Mary G. VERIFIED CUSTOMER
Scheduling issues make servicing vehicle painful- don’t schedule 8:30 appointment if takes two hours to get vehicle in bay-not good to wait four hours for a service that only takes 1.
3/1/2026
Doyce S. VERIFIED CUSTOMER
For the first time with our 7th vehicle purchased from Hatch Toyota we were very unsatisfied, except for Ariana.
3/1/2026
Cyndi B. VERIFIED CUSTOMER
Friendly, informative, helpful, attentive
2/28/2026
Michelle C. VERIFIED CUSTOMER
Very expedient and customer service was Great!
2/28/2026
Ashlee Z. VERIFIED CUSTOMER
Rajeev is awesome! Great with communication and answering any questions I had!
2/28/2026
Cathy B. VERIFIED CUSTOMER
It was nice meeting John Krumwied. We have been traveling to Scottsdale to have our work done and it is nice to know there is someone closer.
2/28/2026
Joseph C. VERIFIED CUSTOMER
You didn't cancel the "needs service" warning
2/27/2026
Keith M. VERIFIED CUSTOMER
i thought the seat covers i got thru you for the rav 4 would be compatible but the rear seats no longer attach to the rubber cargo matts like the originals did. very disappointed because now it is a mess to drop seats easily like before
2/27/2026
Robert D. VERIFIED CUSTOMER
She did a very good job.
2/27/2026
Gaylene M. VERIFIED CUSTOMER
John is the best service department specialist I have dealt with in that department. He is so considerate and an excellent communicator.
2/27/2026
Patrick H. VERIFIED CUSTOMER
Service was great, but I request you remove this number ****-****-xxxx and replace it with ****-****-xxxx.
If you can do that I am completely satisfied.
Thank you.