Hatch Toyota Auto Repair Service

Ariana was great, I had only come in to book an appointment and she got me in straight away. Thank you!

I'm always satisfied with the quality of work done by Hatch Toyota. Thank you.

Raj is always very helpful.

Hatch Toyota taking care of my 2024 Tundra.

Service was great. Took less time to service than expected. Service techs completed all services requested and Eric verified all future services needed. Very satisfied with Services provided.

Very nice and helpful!

Eric took great care of me as always

Very accommodating.

I appreciate Eric. He has always very professional and kind.

Great customer service! Thank you!

Excellent!

Eric Erskine provided excellent service thank you fo r a job well done ????????????????????

Ariana did a great job. She has a calm nature and doesn't make you feel rushed or stressed. I appreciate that.

Eric is a very conscientious service man. He slwsys makes sure I get proper maintenance on my Highlander. I trust him.

We were completely satisfied with Mr. ERSKINES HONESTY, AND TRUSTING job well done. Thank you for a job well done

It went well..oil got changed..thanks

Fast,courteous and professional service

Rajeev told me the secondary air injector was bad and that the tab, including the initial $245 diagnostic, would be about $640. Later Rajeev told me the bill would be a little over $600. When I picked the vehicle up, Rajeev told me the injector and labor were under warranty. That led me to believe my bill would be $245. But I was next told I owed for the diagnostic test and a tuneup. I had never been told anything about a tuneup. Instead of being the original $640, or the $245 I expected due the warranty work, Rajeev said I owed $730. I pointed out I’d been told the bill would be a little over $600. Rajeev did not reply. I signed the forms that should have been signed in the beginning, approving the work, and I paid the bill. According to the diagnostic report attached to the bill, the diagnostic check showed that new spark plugs were needed at $150 when I can buy them for $70. I should have been told about the diagnostic report up front, after all, I was paying for it. I never would have authorized it had I’d known about it before hand, particularly with a $330 labor charge and overpriced plugs for something I can do myself. Additionally, a tuneup should include inspecting the ignition coils, which wasn’t done per the invoice; cleaning the throttle body - not done; and replacing the engine’s air filter - also not done. So I was told I was paying for something that wasn’t done and I was only paying for a spark plug change. On top of paying just shy of $500 more than I had any reason to anticipate, Rajeev spelled my name and town wrong despite my spelling them for him at least twice in the shop and I think once on the phone. Also, he incorrectly described my problem to include the engine shutting off by itself. I never told him that and when he described the problem back to me, I told him that it was wrong, the engine did not shut off. He made a note and said he’d correct it. He did not. I don’t know whether or not that had any bearing on the technician saying new plugs were needed. Rajeev seems like a nice enough guy, but I feel as though I was taken for just shy of $500 due to work being done that I knew nothing about.

He was very understanding and helpful

Thank you for your service today. I did not know we had a recall on our truck. Thanks for fixing it