We had our vehicle towed to Suntrup Hyundai, since it was having engine trouble. The service advisor assigned to our case, Austin Perrone, was very kind and patient, taking time to answer all of our questions about the work they planned to do, warranties, loan cars, etc. We ended up not needing the loan car, since the service tech, Tyler Hawkins, quickly got on the project; he also put very thorough details in the report about the work he did. An added bonus, which we hadn't even discussed with Austin was that we were given a discount because we had to get a tow! We have been more than satisfied with the Hyundai service team.
10/4/2025
Ronald B. VERIFIED CUSTOMER
I received the “premium/high touch” service from Kayley that I would have expected as a GV 80 owner. Ron Barnes.
10/4/2025
William B. VERIFIED CUSTOMER
All around good experience
10/4/2025
Aaron C. VERIFIED CUSTOMER
N/A
10/4/2025
Ann M. VERIFIED CUSTOMER
My daughter and I both commented on what a nice man Mr. McCarthy is! You could not have a better representative for your business.
10/4/2025
Kenneth K. VERIFIED CUSTOMER
Kayley was very friendly and we had a nice conversation when she was checking me in.
10/3/2025
Ember J. VERIFIED CUSTOMER
Austin was thorough, timely, and unobtrusive. He did not ruin the service experience by trying to upsell me on anything. Bravo.
10/3/2025
Christian N. VERIFIED CUSTOMER
Kayley did a great job of getting my alternator replaced in a timely manner.
10/3/2025
James D. VERIFIED CUSTOMER
We appreciate the time Tim took to explain the process we are going through and answering our questions. I am also very happy with his text messages and updates. My job makes it hard to stop and call. Communicating via text was very helpful, thanks!
10/3/2025
Diana P. VERIFIED CUSTOMER
Kaylee was very courteous & informative.
10/3/2025
Michael L. VERIFIED CUSTOMER
Excellent servive!
10/3/2025
Tony A. VERIFIED CUSTOMER
None
10/3/2025
Donna E. VERIFIED CUSTOMER
Two hours for an oil change is excessive
10/3/2025
Vincent J. VERIFIED CUSTOMER
Tim McCarthy is a very good service writer. He is what customer service is. Suntrup should make sure that service department stays intact. Anyone can sell a car. It takes people like Tim to make sure those customers keep coming back
10/3/2025
Kimberly E. VERIFIED CUSTOMER
Kayley was on top of everything. She is organized and keeps everything moving.
10/3/2025
Siena C. VERIFIED CUSTOMER
Since I’ve been coming to suntrup for about 13 yrs Tim is among the best.
His customer service excels.
I appreciate him.
10/3/2025
Kelly D. VERIFIED CUSTOMER
Appreciated the ride services and Tim was very good.
10/2/2025
Timothy M. VERIFIED CUSTOMER
Top notch and professional technician teams and advisors