I loved being guided gently through the process of my first service experience at Hundai suntrup. I was pleased that a free rental was offered for my needs. Full and complete customer service. Thanks you. Richard Tracy
10/8/2025
Jacqueline S. VERIFIED CUSTOMER
We always have a personal and professional experience with Tim. We trust him and his follow-up is impeccable.
10/8/2025
William H. VERIFIED CUSTOMER
Austin was first class, top line, professional.
Made the visit painless!!
10/8/2025
Aaron T. VERIFIED CUSTOMER
Ms. Dixon is always great, and this time was no exception. 10 stars, no notes.
10/8/2025
Laura H. VERIFIED CUSTOMER
From the time I arrived and until I left the parking lot, I felt that my vehicle and I were in good hands. Everything was explained clearly and updates were provided efficiently. Alex met with me afterwards and reviewed the bill and what items may need repairs in the future. He was not an alarmist but simply wanted me to be aware. After I paid the invoice, he walked me to where my car was parked. I was impressed again with the service. Keep up the good work!
10/8/2025
Cheryl Ann. VERIFIED CUSTOMER
Acacia was the best rep ever, she heard everything I said and addressed my issues. My windows I asked if they could clean front n back possibly for me. They were smeared but that was not in my 36,000 mile maintenance check up.
Great perdon
10/7/2025
Mari B. VERIFIED CUSTOMER
Tim was very professional, informative, and respectful of my lack of knowledge in servicing my Tuscon. I am recently having to handle car issues on my own due to my husband's illness. Tim took the extra time explaining my concerns and gave me correct and honest direction to my questions. He was amazingly helpful, and has won me over as a long term customer to your service department! Thank you sincerely for the excellent care.
10/7/2025
Nora H. VERIFIED CUSTOMER
Tim is always very helpful and explains everything to you. He is a very good worker.
10/7/2025
Taylor K. VERIFIED CUSTOMER
Kayley is great as always!
10/7/2025
Mark G. VERIFIED CUSTOMER
Too many comments to write here
10/7/2025
Gerald M. VERIFIED CUSTOMER
Acacia was excellent in explaining everything. Very happy with her service
10/7/2025
Alexandra D. VERIFIED CUSTOMER
Alex was very professional and explained everything that he ordered for my vehicle.
10/7/2025
Carson M. VERIFIED CUSTOMER
Tim was really a stand up guy! He went above and beyond to communicate throughout the process and get my issue resolved and a timely matter.
10/6/2025
Wendell S. VERIFIED CUSTOMER
My car is still there. I’ve never been notified what the issue is or an ETA of when would be actually done. I’m confused why a text from Tim 20 minutes before closing time on Friday said it was done. Yet I had received another text from someone else saying it wouldn’t even be looked until Monday. I’m not sure why it took multiple attempts after 3 days for me to get anyone in your organization to tell me anything about my car. Now you’ve held my car hostage over a week. No one would return our calls. Who runs a business like this? How do I even know my car is still there?
10/5/2025
Madison B. VERIFIED CUSTOMER
She was great!!
10/4/2025
George B. VERIFIED CUSTOMER
Tim did a good job explaining a complicated situation. He took the time.
10/4/2025
Patrick M. VERIFIED CUSTOMER
Kayley was, as always, an A+ in the quality of service she delivered as well as the genuine concern for the customer she exhibits. She was instrumental in setting up an appointment that worked perfectly with my schedule, pre-ordered a touch up paint pen I needed, and warmly greeted me upon arrival. I was fully informed of each step during the service visit and the process was efficient. She is an asset to your team and delivers the type of service that creates customer loyalty and trust.
10/4/2025
Terry B. VERIFIED CUSTOMER
Acacia and the rest of the service department have always been very attentive to our needs and very responsive to the recent issues with our vehicle.
We would recommend the highly to others
10/4/2025
Michael L. VERIFIED CUSTOMER
Tim is great! Excellent service!
Excellent service!
10/4/2025
William C. VERIFIED CUSTOMER
Service was fine for the oil change. Got a text that said my battery was bad, but no one told me what was bad. However, probably not buying one right then anyway.
Then when I got home and looked at the bill - problem. Detailed work order said $81.47. But the cashier charged $92.08 plus credit card charge. ???? I called the cashier at 2:30 - left detailed message - but what do you know - no call back. Guess see what happens Monday. Not a lot of money but like to get it right.