Suntrup Hyundai Auto Repair Service

When we purchased the car, it only had one key, and there were numerous things such as the roadside assistance kit, first aid kit, and license plate bracket. These were things listed on the sticker as additional items and promised to us by our salesman, Andy. Kaylee was aware of the missing items, but put it off on our salesperson. While the car was being serviced, we walked over to Bartolini‘s and had lunch. When the car was finished, Kaylee assured us that all the missing items were in the vehicle. We checked, and there were none of the missing items in the vehicle. Kaylee was adamant that this vehicle did not have those other items, until we showed her the sticker.At this point, Andy became involved and asked the parts department. They said that they did not have the roadside assistance kit and would have to order it. Tim, service advisor, seemed to be more willing to work with us. My husband suggested getting a kit from another vehicle and his response was that makes sense. Several times I reminded the staff that we drive 2.5 hours to get items which should have been given to us on the purchase date. However, neither Andy nor Kaylee were willing to do that. We left the dealership with just our second key. The plan was to mail us the items. The demeanor of the staff was make excuses and pass the blame. My husband was furious we drove all this way and were treated this way. Five minutes after leaving the dealership, he thought it would be important management were aware of this situation to prevent it happening again in the future. This individual was able to locate the items in another vehicle and was shipping them. Case in point it would have saved everyone a lot of stress if someone would have taken initiative to make customers service a priority.

It is ALWAYS a pleasure to see family and receive superb customer service from Mr Tim. This is why I drive the many miles that I do for my Genesis service.

Tim McCarthy was very informative and helpful throughout the process of repairing my car. I appreciate the time that he took to explain everything. He always made sure I was kept informed each step of the way. All in all, a very pleasant experience.

Great customer service

Tim has been great. We’re working through a long process regarding oil consumption in my car. But he’s been very patient and informative. Walking me through every step. Thank you.

Everyone was very helpful! Kayley went above and beyond to coordinate warranty work with us living 2 hours away. We love our Genesis even more with the warranty repairs. We will be buying a new Genesis at some point and will use your dealership.

The ability to not have a rental car available was disappointing, but the overall experience was awesome for a out of towner

Tim was awesome, kind and made sure my vehicle was taken care of. Thank you!

Austin is great. Very good with the customer and keeps them informed. Definitely an asset to your company

She is so friendly and welcoming!!!

Very helpful and kept me updated on the progress of my service. I've been having problems with my drivers side, front tire, and Alex had it checked for me while I was there, and it finally got fixed. That was truly appreciated, since I have chronic pain in my back and knees, so filling that tire every 3-4 weeks was very hard for me. I was very satisfied with my visit. But, I usually am.

Kayley’s customer service was exceptional. She was very friendly, professional, and knowledgeable.

Kayley is great and takes wonderful care of me when I have maintenance done on my Tucson.

Oil change sticker was not replaced for a 2nd time.

Kaylee Dixon has worked with me on several occasions when my Tucson has needed service. She always provides good communication about the service and answers my questions.

Tim is top notch on top of my GSA lead vehicles. Give that man a raise!

I was treated well, but I had an appointment to get my oil changed and it took almost 2.5 hours. Way too long.

Everything was fine.

Friendly, efficient, and a customer advocate to get our tire paid for that blew out only after 5 months.

Kayley was great