Jamonte Gore-bell was incredibly kind, knowledgeable and helpful. Treasure was very kind and helpful as well. They both deserve a raise!
11/29/2025
Charles L. VERIFIED CUSTOMER
Chris is a professional. He understood my concern and made it available for me to get my vehicle back asap.
11/26/2025
Angela B. VERIFIED CUSTOMER
Service is always good however the was an opportunity that was missed that would have been above and beyond this time around that was missed: I had low tire pressure due to the change in weather it would have been nice if the technician wood have filled them.
11/26/2025
Vickie J. VERIFIED CUSTOMER
As always Tim answers my questions and everything always runs smoothly with his help. I appreciate that he is the service rep that I work with.
11/26/2025
Elaine H. VERIFIED CUSTOMER
Fast on time service.A++++!
!
11/26/2025
Lee K. VERIFIED CUSTOMER
Tim was fantastic. Thanks again!
11/26/2025
Mike S. VERIFIED CUSTOMER
Your man didn’t a great job making everything easy
11/26/2025
Mike S. VERIFIED CUSTOMER
My problem was not addressed
11/26/2025
Nita E. VERIFIED CUSTOMER
She was great it was my first experience with service department and it was perfect!
11/26/2025
Sharon S. VERIFIED CUSTOMER
I have had Tim as a service man since 2016 by me being a women he has help me whenever I get service by telling me what I need and what he suggest I enjoy talking to Tim he helps me out a lot wouldn’t trade him for the world
11/25/2025
Richard B. VERIFIED CUSTOMER
Excellent communication and turnaround on service.
11/25/2025
Maureen S. VERIFIED CUSTOMER
Jamonte was great. Even though I was very disappointed that I had received a text confirming my appointment and that it wasn’t showing up at Suntrup. I don’t know who that complaint needs to go to, but if it’s AI or if it’s someone managing those texts of confirmation that go out but yet I got there today and I wasn’t on the list to be serviced. Jamonte did a great job of making me feel comfortable and that he would make sure that I got serviced, and it wasn’t a super long time to finish.
11/25/2025
Karen M. VERIFIED CUSTOMER
When appointment was scheduled, AI asked if I was leaving the car and I replied no. When I arrived I had to sign a form acknowledging I was waiting and it could be a while/all day. It was only about 2 1/2 hours so appreciate it being pushed through. If using AI, it needs to work for everyone. Thanks.
11/22/2025
Sidney M. VERIFIED CUSTOMER
Acacia went above and beyond to make sure we were taken care of. She had great communication and had us in and out in a timely manner.
11/22/2025
Gilbert B. VERIFIED CUSTOMER
Alex was excellent. Communicated well and explained the work
11/22/2025
Joseph P. VERIFIED CUSTOMER
I scheduled my appointment using the automated telephone service but when I arrived for my appointment, the service rep did not have my appointment listed.
11/22/2025
Helen C. VERIFIED CUSTOMER
I had an 8:30 AM appointment to replace the driver front mirror. I had to sit there for three hours waiting. All of the oil changes were being done first. Alex told me that they were busy. Well, that’s not my problem. I felt like I was being pushed aside.. I felt nobody had the time to take my old mirror off and put the new one on. I wouldn’t think it would take three hours to do this job. I talked to other people that had 930 and 10:00 AM appointments, they left way before I did. I don’t know if I will bring my car back.
11/22/2025
Graziella A. VERIFIED CUSTOMER
Tim is incredible and his customer service is beyond expectations.
11/22/2025
Francis H. VERIFIED CUSTOMER
Car repairs can make a person feel anxious. Austin's professionalism helped me relax hopefully hoping future visits I might need will be the same. Thank you Austin!