Genesis of Hattiesburg Auto Repair Service

The service was done in a timely manner which I appreciated. However, I was disappointed - even REGULAR service dealers wash and vacuum with an oil change. My husband has a 2021 Nissan truck that gets washed and vacuumed at each service appointment. I expected at least this from a luxury dealer like Genesis. My first service appt. was a let down. I had to wash and vacuum it myself later that day.

Best auto dealer I have every done business with.

Mr. Turnage was excellent and the services performed on my vehicle y the service team were great.

Robert and Aaron and the staff at Genesis Of Hattiesburg and Mack grubbs Hyundai are phenomenal

Robert is very attentive to everyone with an appointment for service. My work background was customer service and I’m kind of stickler for that. Robert is great with the customer!

We had an excellent service experience with the Genesis Hattiesburg service team!

All good

Robert has always been top notch for 3.5 years now w my gv70.

Service top notch, in and out quick, very happy

Awesome service

He was friendly, courteous, knowledgeable, and helpful.

Everything went smoothly and my car received the scheduled service.

great customer service

Great service!

Robert always does a fantastic job. It's part of the reason I choose this location. I feel the team has delivered honest feedback.

I was very happy with the service I received with Robert and the team thank you all.

Ok

Great customer relations!

We have loved our Genesis GV70 with one exception. The Door Trim. We have had this at the dealership on several occasions to be replaced. 1/18/2024, 5/25/2023, 2/1/2023, 11/3/2022. These were obviously replaced or repaired with the same defective components. We understand there is a Genesis Bulletin on this, with hundreds of complaints. We asked about it while in for service on 3/7/2025 and was told for us to call and handle it through Genesis. As a owner of a few Luxury Cars I believe that was the first time I was given instructions to handle a issue with the Auto Company versus the Service Department being the advocate for the owner. We also noticed over the weekend that the Passenger Lower Under Body Splash Sheild was damaged. All the pins and clips were not fastened and the tire wore the Sheld. This must have happen when we had issues with the AC not blowing cold air 12/14/2023 and 3/22/2024. Only Genesis has worked on or maintained the vehicle. We have had the tires rotated on several Maintenace trips and this should have been addressed. When you invest in a vehicle you the Dealership should have pride to ensure that the owner is able to get the most out of their vehicle when it is time to upgrade of trade in. To ignore and overlook the damage that was created by the Dealership is inexcusable. The Trim has been an ongoing issue; this is evident with the Bulletin and the complaints. Robert even mentioned the ongoing issues of this problem. Sandra H

Easy to do business with