My experience at Genesis was great, Robert kept me informed on the status of my vehicle.
5/29/2026
Carolyn B. VERIFIED CUSTOMER
No Communication
5/27/2026
Lisa H. VERIFIED CUSTOMER
Robert is amazing! He always goes above and beyond to help out. Great customer service!!!!
5/27/2026
Carolyn B. VERIFIED CUSTOMER
No Communication,they had my Car a month,don’t make sense and than no communication,we had to get corporate involved
5/26/2026
Tito L. VERIFIED CUSTOMER
Thanks for the great customer service
5/26/2026
Michael W. VERIFIED CUSTOMER
NA
5/21/2026
Harold G. VERIFIED CUSTOMER
I tried to set appointment on line and failed. The computer showed
Times available on Monday morning & afternoon
But finally after calling Jeff & Robert got scheduled. Thx
5/20/2026
Ronnie S. VERIFIED CUSTOMER
Very satisfied
5/15/2026
Albert E. VERIFIED CUSTOMER
Good job well done thanks.
5/12/2026
Cleve B. VERIFIED CUSTOMER
I had my oil changed and asked about rotating my tires which I bought from them 6,000 miles ago and they wanted to charge me…? Also somebody told me that my ac was fixed temporarily while they ordered a part.. It’s not fixed..I also twice to have Robert, service mgr, to call and that hasn’t happened… A little disappointed…
5/12/2026
Ronnie S. VERIFIED CUSTOMER
Robert is extremely professional and does his job well! He is definitely an asset to Genesis of Hattiesburg. Thank you again Robert for all of your help!
5/8/2026
Teresa W. VERIFIED CUSTOMER
If I could tell 1 million people not to purchase a vehicle from you all I would... I'm so dissatisfied with the service I've received.
A salesman can do a great job at selling to make sure you buy the vehicle, however the service has been horrible! If I could get the service like I got from the salesman I would be much happier! I already have to drive 255 miles to and from to get service, that’s an inconvenience in itself…
I do understand mistakes happen but what happened with my experience while my vehicle was in you all care was a careless mistake that shouldn't have never happened...
And the check engine light came back on Saturday, I’m wondering did they even fix my vehicle or did they put the part on the vehicle that they delivered to me which was the wrong vehicle.
4/29/2026
Deborah B. VERIFIED CUSTOMER
i have 2 bald back tires and need 2 new ones to replace them. i was told i would pay when the tires came in!!
assuming they were not reared the day i had my oil changed, but they were NOT!
then i’m told i cannot get the SAME tire res from they are back ordered!!!
not happy
4/19/2026
Marietta D. VERIFIED CUSTOMER
Lilly Martin was beyond professional and informative. She provided high quality detailed service for me and provided a loaner to me making my service experience superb. It exceeded satisfaction. Excellent service.
4/10/2026
Kim F. VERIFIED CUSTOMER
Quick and professional!
4/10/2026
Lawrence F. VERIFIED CUSTOMER
Everything perfect.
4/10/2026
Eric B. VERIFIED CUSTOMER
Mr. Robert Turnage, made sure I was taking care of. Super Nice Guy
4/10/2026
Lashanda B. VERIFIED CUSTOMER
Yes very satisfied and great customer service…. Robert is amazing