Mr. Robert is a good man he will help you all you can. He is really nice person.
6/18/2026
George S. VERIFIED CUSTOMER
Tire pressures are not correct after tire rotation
6/10/2026
Phaedra M. VERIFIED CUSTOMER
Thank you Lily for your help and professionalism!!
6/10/2026
Jennifer J. VERIFIED CUSTOMER
Lilly was very warm and inviting. Everyone I encountered on that day made me feel at ease. The environment was very comfortable. Lilly was so kind. I can tell that she is passionate about customer satisfaction and that customer satisfaction is the priority overall at Genesis of Hattiesburg. I look forward to working with Lilly in the future and to continuing to trust the service team with my vehicle.
6/8/2026
Veronica E. VERIFIED CUSTOMER
Love the staff they are just wonderful with providing great customers services.
6/6/2026
Shulanda G. VERIFIED CUSTOMER
Lily is awesome ! She always treat me with respect and is very kind and knowledgeable. Lily’s commitment to providing superior customer service is evident in every interaction.
My Genesis on the other hand is not. 3 months after getting my car the battery was dead had to get a jump off to get it to the dealership, now my cluster(dashboard)went out and had to get new parts. Sad thing my car only has a little over 5000 miles. Not very happy with my car purchase right now.
6/6/2026
Jennifer B. VERIFIED CUSTOMER
Extremely friendly and professional staff!
6/2/2026
Tina T. VERIFIED CUSTOMER
My experience at Genesis was great, Robert kept me informed on the status of my vehicle.
5/29/2026
Carolyn B. VERIFIED CUSTOMER
No Communication
5/27/2026
Lisa H. VERIFIED CUSTOMER
Robert is amazing! He always goes above and beyond to help out. Great customer service!!!!
5/27/2026
Carolyn B. VERIFIED CUSTOMER
No Communication,they had my Car a month,don’t make sense and than no communication,we had to get corporate involved
5/26/2026
Tito L. VERIFIED CUSTOMER
Thanks for the great customer service
5/26/2026
Michael W. VERIFIED CUSTOMER
NA
5/21/2026
Harold G. VERIFIED CUSTOMER
I tried to set appointment on line and failed. The computer showed
Times available on Monday morning & afternoon
But finally after calling Jeff & Robert got scheduled. Thx
5/20/2026
Ronnie S. VERIFIED CUSTOMER
Very satisfied
5/15/2026
Albert E. VERIFIED CUSTOMER
Good job well done thanks.
5/12/2026
Cleve B. VERIFIED CUSTOMER
I had my oil changed and asked about rotating my tires which I bought from them 6,000 miles ago and they wanted to charge me…? Also somebody told me that my ac was fixed temporarily while they ordered a part.. It’s not fixed..I also twice to have Robert, service mgr, to call and that hasn’t happened… A little disappointed…
5/12/2026
Ronnie S. VERIFIED CUSTOMER
Robert is extremely professional and does his job well! He is definitely an asset to Genesis of Hattiesburg. Thank you again Robert for all of your help!
5/8/2026
Teresa W. VERIFIED CUSTOMER
If I could tell 1 million people not to purchase a vehicle from you all I would... I'm so dissatisfied with the service I've received.
A salesman can do a great job at selling to make sure you buy the vehicle, however the service has been horrible! If I could get the service like I got from the salesman I would be much happier! I already have to drive 255 miles to and from to get service, that’s an inconvenience in itself…
I do understand mistakes happen but what happened with my experience while my vehicle was in you all care was a careless mistake that shouldn't have never happened...
And the check engine light came back on Saturday, I’m wondering did they even fix my vehicle or did they put the part on the vehicle that they delivered to me which was the wrong vehicle.