I'm still waiting on a part to come in on Wednesday, but I've been very pleased with my service writer Eric. He's definitely an asset to your company.
7/1/2025
Lena I. VERIFIED CUSTOMER
Rouben Eskijian has gone above and beyond his customer service care.
7/1/2025
Isaac B. VERIFIED CUSTOMER
Not sure if my comments went through the first time but Rouben is a great addition to the team. I wa disappointed in the advisor the helped me last time after Louis left (who was also great). I was very happy with Ruben and look forward to working with him in the future
7/1/2025
Seth W. VERIFIED CUSTOMER
He did a great job, very professional
7/1/2025
Alizabeth L. VERIFIED CUSTOMER
Helpful and kind!
7/1/2025
Alissa V. VERIFIED CUSTOMER
This is the second visit for the same issue. Jacob was very helpful and got me into a rental car the first day. He said to give them a day or two to diagnose the issue. I did not receive a call, so I called on the third day and Jacob informed me they could not replicate the issue and had test driven the car. My app showed the car hadn’t left the dealer lot. He said he would follow up with me later that day, or by Friday afternoon. At 4:30 Friday I called and Jacob said they wanted to keep it over the weekend and check it again on Monday. Jacob called me Monday about 11:30 and said the tech had test driven the car a couple of times with no issue so they were closing the file out. My car had not been driven that day as Jacob indicated. He said would call me back in 20 minutes. My app indicated the car was being driven about 10 minutes after that call. Idid not hear back from him. On Tuesday I called, was told Jacob was off and that my file had been closed and I could come and get my car. This is my second visit for this issue since April. Needless to say, I was very disappointed with the service this time, and the fact that this is a new car and it has been in the shop for a total of 13 days with no resolution.
7/1/2025
Christina L. VERIFIED CUSTOMER
Jacob was very kind and helpful, he was very patient and showed great costumer service. He asked me about my day and my weekend plans, great employee!
6/30/2025
Larahn C. VERIFIED CUSTOMER
Jacob was friendly and courteous. He assisted me with kindness even though I came in for an oil change without an appointment. Thank you, Jacob.
6/30/2025
Juan S. VERIFIED CUSTOMER
Helpful and informative.
6/30/2025
Ronald A. VERIFIED CUSTOMER
It was nice to have an advisor that is friendly and knowledgeable. I remember Geovanni from his previous employment so it was cool to have a familiar face as well. He explained everything and also took the time to get our vehicle washed. Thanks.
6/30/2025
Bethany Ann. VERIFIED CUSTOMER
Jacob helped me and was very professional and helpful. He took no time at all to make sure I had a ride home due to my service falling in between lunch time. I appreciated his help and communication.
6/30/2025
Erika H. VERIFIED CUSTOMER
Thank you for the nice service specially on Saturdays. Make my life easy.i love the excellent service from everyone.
6/30/2025
Connie S. VERIFIED CUSTOMER
Very understanding of what I wanted to be done. Good customer service
6/30/2025
Franklin D. VERIFIED CUSTOMER
Excellent customer service... and it was a short wait.. highly recommend
6/30/2025
William M. VERIFIED CUSTOMER
I appreciate that Flacco was able to provide the service for my KIA immediately. It’s one reason why I drive a KIA and will hopefully purchase another one in the near future.
6/29/2025
Lucas S. VERIFIED CUSTOMER
Ruben was very helpful and professional.
6/29/2025
Anastasia T. VERIFIED CUSTOMER
Rouben was amazing. I was greeted when I walked in and was helped right away. He pulled up my appointment and reason for my car being brought in. I was in and out of the office quickly and was offered a complimentary ride home. This was an amazing offer due to having to leave my car there. After a few hours he called to give me an update on my car. Giving me an estimate when it would be done. Before the time frame was up, I got a call from Rouben saying my car was done and another complimentary ride back to the dealership. After I arrived I was checked out quickly, and efficiently. It was the best service I received at the Clovis Kia. Better than previous encounters. He was courteous, friendly and made the experience better. Thank you Rouben
6/29/2025
Martha C. VERIFIED CUSTOMER
Everything was done within the promised time frame.
6/29/2025
Lindsay H. VERIFIED CUSTOMER
Jacob Domio was awesome. Friendly conversation, attentive to my requests amd prompt service.
6/29/2025
Porscha L. VERIFIED CUSTOMER
Flaco had the worst customer service ever. I had to call him about my car and he never called back. Came there for them to do a diagnostic test and that didn’t get done left with a new problem my battery was dead and before hand it was just fine before I brought my car there and picked it either nothing being done to a $225 bill for nothing what kind of service is that. I would never recommend this place to anyone unless they want something not to be done and a hefty bill and a dead battery. No thanks!