Future Kia of Clovis Auto Repair Service

The servicing I have received over several years has been excellent. All the gentlemen I encountered were very professional and thoughtful.

Geo was very polite, no pressures on other things that may need to be serviced

Ruben was a very helpful person and with a great personality ????

I was greeted promptly. I was treated with courtesy and full attention. It was a pleasant experience dropping off and picking up. No stress. No worries.

Thankful that it was all resolved in the same day and fixed and covered under warranty! Thank you

Thank you Rouben for all your help with my vehicle. You kept me posted of everything to the end. You even stepped up to the plate to help me connect my radio to my phone. I really appreciate all you have done. Thank you.

Flaco was extremely helpful and very welcome to any questions I had about the car during the service period.

Very helpful and informative about what I needed for my car.

Flaco was very professional, informative and polite.

Rouben was outgoing, professional, and enthusiastic. He was definitely the friendliest of the service writers. I watched him deal with another lady when I was picking up who was not happy about her vehicle being in for repairs, and he did a great job at keeping her patience level in check and preventing her from losing her temper. Great asset to the service department team.

Yesterday, June 24th I took my car to your Kia dealer to have the 40,000 mile service, and I requested to Flaco to have my Kia Telluride doors checked out-due to sagging. He inspected the doors and agreed that 3 of them were not closing properly. When I received the text message informing the car was ready, I called the number he had provided and left him a message asking… if they have also checked the doors. Since there was no call back, I went to pick up the car and asked the same question. The gentleman that helped out was very polite and told me to wait for Flaco to get an answer because he was with a customer and was talking with another staff member. The gentleman helping me asked Flaco about the doors and said that my car was out of warranty for the door problem, and to take it to an auto body shop. I asked el Flaco if he would write the door’s request in the receipt, because I was going to call Kia’s customer service. I felt no one was interested in dealing with my door problem. I felt the ****, but he wrote another document for me, mentioning only one of the doors, and that he had advised me “maintenance” and asked me to sign the paper. I called Kia customer service today and they informed me I needed to take my car to the dealership, because I the Telluride has 5 years or 60,000 miles warranty for that type of problem. I told the customer service that I said this exactly to the Clovis dealership and then what I was told by them.

It was my first time using your service dept and I was very impressed with Rouben’s friendliness and professionalism. I will definitely return.

Ruben was very helpful and very considerate

Eric was patient and understanding. Given the technical difficulties that were apparent, he was able to professionally adapt to the challenges with ease. Kia is very lucky to have a representative like Eric.

Giovanni was friendly and polite and arranged my service with competence and skill. I was completely comfortable and confident that my car would be well cared for.

Great job on Monday June 23

Great service very friendly went above and beyond

Friendly and professional

It was done fast and efficiently and Ruben gave awesome customer service and would more than likely do business in future thank you

Excellent service, very knowledgeable and friendly advisor.