I feel so secure trusting my vehicle service with Jacob.
7/13/2025
Jonathan M. VERIFIED CUSTOMER
Communication in a timely manner would be greatly appreciated. We dropped off the vehicle at 7:45am but couldn’t get a hold of anyone day until we received a text message at 4:30pm. It was inconvenient for us. I
7/13/2025
Steven M. VERIFIED CUSTOMER
I described the issues and timeline in the questionnaire sent my email. Please refer to that. The Niro was traded in a day later for another make so i won't need further services. Thanks.
7/12/2025
Future Kia. VERIFIED CUSTOMER
Eric did a great job with my service.
7/11/2025
Brendi J. VERIFIED CUSTOMER
Thank you for your friendly service.
7/11/2025
Karen V. VERIFIED CUSTOMER
Geo was great!!
Just took a lot longer for an oil change than expected!
7/11/2025
Victoria N. VERIFIED CUSTOMER
After you replaced my transmission, you ruined the Ac system and the starter and were rude about taking responsibility even though all of those things worked perfect before they went to your service station. Kia is the most fraudulent and rude company I have ever worked with.
7/11/2025
Gabriel S. VERIFIED CUSTOMER
I asked him I had a Dr. appointment and they did my oil change in a fast and timely matter. Great service
7/11/2025
Julie C. VERIFIED CUSTOMER
The service was great. Your service and mechanic was my miracle. The mechanics found the problem and said it was not invasive or requiring a great deal of effort two wires need to be cleaned! Problem solved!!!
My only suggestion is I wish someone would have called me with a status update or let me know when I dropped off that my July 8th appointment would not be ready until the next day late afternoon. Only because I had to pick up my 3 Grandsons on the 9th and I had to rent a car.
7/11/2025
Silvia S. VERIFIED CUSTOMER
I was there for 2 1/2 hours for an oil change , when I went to check on my vehicle I was told by one technician “ I’m sorry for the long wait but we are overbooked “ my question is/was if you were overbooked then why did Louie set my appointment on that day ? If you’re overbooked then I could have made appointment some other day and not wait two and half hours .
7/10/2025
Baenda K. VERIFIED CUSTOMER
Had recall letter for vehicle,gave all information made appiontion waited one there to be told no.
7/10/2025
Ronald Warren. VERIFIED CUSTOMER
Geo was so very polite & thoughtful! He gave me all the information I needed & let me know as soon as my car was ready. I’d love to have him as my agent every time ????
7/10/2025
Gary A. VERIFIED CUSTOMER
Liked the changes in your service department. Geo was very nolageable and friendly. Looking forward to future business with him. PS, could resend the survey, I mistakenly erased it, Thanks
7/10/2025
Brian O. VERIFIED CUSTOMER
It was a great experience in all aspects. Grading to picking up my car thank you.
7/10/2025
Richard C. VERIFIED CUSTOMER
Everything was great a very good job
7/10/2025
Eric A. VERIFIED CUSTOMER
I waited an hour to get my vehicle after getting a call earlier in the day that my vehicle was done. Staff would pass by me consistently and nonone ever asked if I had been helped or if I was waiting on something. Poor customer service.
7/10/2025
Diane Y. VERIFIED CUSTOMER
Very polite, courteous and helpful! Great experience!
7/10/2025
Christopher W. VERIFIED CUSTOMER
Very nice and efficient. Enjoy doing business with you.
7/10/2025
Sam K. VERIFIED CUSTOMER
None
7/10/2025
Roberta J. VERIFIED CUSTOMER
Jacob was great throughout the process. He was pleasant to deal with and very accurate in the information he shared.
I did notice the windshield was broken, which I think should have been acknowledged.
There was a crack in it already small and completely contained not requiring a fix. The new one will require the windshield to be replaced.