Overall satisfied but was surprised you all didnt notice the broken windshield wiper and offer to replace it? I'm sure the rest of the service was great.
12/21/2025
Kristi R. VERIFIED CUSTOMER
Communication wasn’t great about when my vehicle was finished. I had to text to inquire and then received a text back after about 15 minutes saying it was ready for pick up and that the service center would be closing at 5pm for an employee Christmas party. I didn’t mind the early closure but I only received the text 9 minutes before 5pm. It takes us a minimum of 10 minutes to get there. We raced there and obviously they were still open but it seemed like there wasn’t enough staff to get everyone checked out. Bill did a great job getting me checked out but he was running around without much help. Kudos to him for staying calm and positive. He still had a smile, was courteous, and efficient.
12/21/2025
Jason K. VERIFIED CUSTOMER
Thought the service package I that I purchased included oil change every 5K.
That’s my only disappointment
12/21/2025
Robert T. VERIFIED CUSTOMER
Ken is the best! Thanks!
12/21/2025
Richard P. VERIFIED CUSTOMER
Excellent service
12/20/2025
Kaitlin S. VERIFIED CUSTOMER
Everyone was very nice and pleasant to deal with, and the service itself left
me with some questions. I wasn’t asked what type of oil to use in my truck (I would not have chosen conventional), a number of known issues weren’t noticed/noted (with the explanation “you probably already knew about those”), and at least one of my fluids (that I’ve been keeping my eye on) was left blank on the multi-point inspection. I take my truck to the dealership because I take pride in ownership, and I was left with a “meh” quality experience. It wasn’t bad, but it wasn’t the experience I have come to expect from a dealership.
12/20/2025
Connie W. VERIFIED CUSTOMER
Staff was friendly. The text updates are helpful
12/20/2025
Joe S. VERIFIED CUSTOMER
Ken did an excellent job explaining the service I was receiving and describing service plans offered by Pedersen Toyota. My car and paperwork were ready when Ken contacted me to come pick up the car.
12/20/2025
Michele M. VERIFIED CUSTOMER
Excellent customer service!!
12/20/2025
Michael G. VERIFIED CUSTOMER
It was not Bill that concerned me but the rapid receiving of the vehicle and then when I picked it up. The multi point inspection indicated my truck was out of oil on check in which it wasn’t. I was then informed that I needed new “boots” which possibly could necessitate a new axle which was very concerning but would have to schedule a diagnostic appointment to determine. Only after returning to discuss my empty oil check and Bill reached out to repair was it clarified it was a power steering boot. I realize that you have a busy schedule however…
12/20/2025
Del N. VERIFIED CUSTOMER
I was again surprised to find the staff even more helpful and professional than I remembered in previous visits! Thanks for the service. Del N
12/20/2025
Talon R. VERIFIED CUSTOMER
Very professional
12/20/2025
Arnold N. VERIFIED CUSTOMER
Appreciated Kyle taking the to answer my questions thoroughly.
12/20/2025
Louisa S. VERIFIED CUSTOMER
Great service , great customer service
12/20/2025
Joe H. VERIFIED CUSTOMER
During warranty work, a plug for my radiator fan was left unplugged. My service rep texted me later in the afternoon asking me to come back in to remedy. I appreciate that it was caught and I was notified, but a phone call would have been better, and when I replied to the text that I couldn’t come back in and was driving to the mountains I did not receive a response and had to call and leave multiple messages. I didn’t feel the proper urgency was followed through all the way. This is a fairly minor thing, but a phone call and immediate attention would have been better.
12/19/2025
Tom P. VERIFIED CUSTOMER
Everything went as expected. No problems.
12/19/2025
Thomas C. VERIFIED CUSTOMER
He cares and it shows
12/19/2025
Virginia F. VERIFIED CUSTOMER
Not sure if this got sent? It was a bit disappointing that an oil change & vehicle inspection that showed a couple filters were needed took 2 hours! Ken did warn me at check-in though that they were busy.
12/19/2025
Kenna V. VERIFIED CUSTOMER
Thank you again **** and Pedersen! Appointment was on time and estimated wait was accurate. I appreciate that I feel you are being honest and not just trying to perform unnecessary maintenance.
12/19/2025
Michael M. VERIFIED CUSTOMER
Robert is a great service advisor and always takes good care of our SUVs when we come in for service.