Got there for a 9:30 a.m. oil change and
tire rotation. Recommended 6 more maintenance
procedures. Decided to have 3 done. Didn’t get
out of there until 3 p.m. Way to long
6/25/2025
Michaela B. VERIFIED CUSTOMER
It cost me $30 in labor to have two light bulbs put in. If I had known and would have had my husband do it. It takes all of 2 minutes. Otherwise it was fine.
6/25/2025
Karen B. VERIFIED CUSTOMER
Always great service.
6/24/2025
Tim R. VERIFIED CUSTOMER
Tanner was very professional
6/24/2025
Glenn S. VERIFIED CUSTOMER
Very friendly and efficient.
6/24/2025
Santanu D. VERIFIED CUSTOMER
Tanner was great! Professional and balanced in his assessments and planned work
6/24/2025
Aaron G. VERIFIED CUSTOMER
thanks, Alex.
6/24/2025
Jessica M. VERIFIED CUSTOMER
Tanner really listened to me and conveyed my concerns to the service team as to what exactly I wanted to have done. In the past, I haven’t been really thrilled with the Toyota service on my vehicle, as I felt like they missed a few things. But today’s experience reassured me that this particular automobile service department cares about its customers and wants to do the right thing by them.
6/24/2025
Lois S. VERIFIED CUSTOMER
Trevor was very helpful!
6/24/2025
Lokendra O. VERIFIED CUSTOMER
i am so glad
6/24/2025
Holly P. VERIFIED CUSTOMER
You had the vehicle ALL DAY the day of our appt, we had not results on the diagnostic until late in the day, and stated we would pick it up first thing the following day. AFTER calling to double check that it was done and were told that it was in the morning, showed up at 7:20a and were told that he didn’t have the ticket or the FOB so he didn’t think it was done, and that he couldn’t check us out because the service guys didn’t get there until 8a. Was asked to call right at 8a for the final determination on whether it was done or not, 8:15a came around and came back in, and he had the ticket but had not written it up to be checked out. All in all, did not get back to work in Wellington until 9am. Then had to come back with a tool that was left in our vehicle. Nobody seemed at all concerned or apologetic towards mine or my husbands time. Very frustrating. Seems you are over-booking appts or something because the last time I was also in for an appointment made oil change, I was there for almost half the day.
6/23/2025
Lee V. VERIFIED CUSTOMER
I trust Pedersen Toyota and have been pleased with all the work they have done on my Toyota 4Runner since I purchased it from Pedersen in 2011. I am very glad the Pedersen team continues to have a great repair, service and check-in team!
6/22/2025
Jeffery P. VERIFIED CUSTOMER
The expectation was set that my car would be available approximately 2 hours after dropping it off. My car wasn’t complete for 4 hours. In fairness, I was told the service department was busy and it has been taking longer.
6/22/2025
Debbie C. VERIFIED CUSTOMER
As my first time there - I did not know how it worked. I love my car, and Bill told me what to expect. So I kept an eye on my phone but after getting there at 3:15 pm when it was very busy in the lounge. However, I wonder if I was forgotten because by 5:10 pm I still had not gotten an message and only I and a couple of other people were left and most in the lounge when I got there and the 10 or so people coming after me were gone. When I went to ask if things were done - I finally got the message on my phone
6/22/2025
Ryan C. VERIFIED CUSTOMER
Tanner was friendly and communicative. I’ve been getting my Toyotas serviced at Pedersen for 17 years with mostly positive experiences. One thing I’ve noticed of late: The service manager will recommend a service based on mileage without knowing the recent service history of the vehicle. Being a somewhat knowledgeable automobile guy, I know to consult my own records or have the manager actually look up when a service was last performed. However, I don’t see your average “soccer mom” knowing to do this, and there’s real potential to spend big $ needlessly. My last two service managers recommended services that had recently been performed, and it was up to ME to know they were unnecessary. They totaled over $1k. Tanner is relatively new in his position? I think he is one of the better service managers I’ve had.
6/22/2025
Linda D. VERIFIED CUSTOMER
Bill was prompt & thorough. He explained the service to be performed & the cost. Vehicle was readyp when promised.
6/22/2025
Alan H. VERIFIED CUSTOMER
William was excellent. Very professional, knowledgeable. Great customer service.
6/22/2025
Khristine G. VERIFIED CUSTOMER
I appreciated the prompt and attentive service I received. Kudos to Ken.
6/22/2025
Tami A. VERIFIED CUSTOMER
Charging 3% to use credit card is just bad business and greedy.
6/21/2025
Jeanmare E. VERIFIED CUSTOMER
Ken was fine, although it took longer than usual so he gave me a discount. But your pricing is outrageously stupid and now you're charging a 3% add-on if you use a credit card of any type just plain wrong. Not going to Peterson Toyota any longer