Your comments:
Joseph is the consummate professional when it comes to customer service. He is informed, kind, patient and communicative. We need more Joseph's in the world. Do what you need to keep him. He's a valuable asset to your team!!
1/9/2026
Maria Elena. VERIFIED CUSTOMER
Michael Juan was very helpful. He was very professional and made my experience very pleasant.
1/9/2026
Susan J. VERIFIED CUSTOMER
Joseph has always exceeded my expectation.
He's committed to giving the best service when I am there for my service appointment.
Thank you Joseph Storozynsky..
1/9/2026
Albert K. VERIFIED CUSTOMER
There was a $26 charge for something. I don’t know what that was for? I didn’t take time to ask question when I was there my fault. It’s not the end of the world, but I was not understanding what that charge was for.
1/9/2026
Haim D. VERIFIED CUSTOMER
Service was poor this is my 2nd car from JM and it will be my last the service person doesn’t know how to treat a customer. When I had the last service done the car came back with a problem we called right after and returned the car 3 days later we could not get a a loaner car from jm as my son is under 21 it took us few weeks to return today the service advisor told me we much have done somthing to the car and we should have came right back that a call is not enough that we had to prove it and it’s 500.00 for them to check it refused to let me talk to the manager but called me back an hour later and said the manager told him to take care of it. Poor customer service at best
1/9/2026
Bill F. VERIFIED CUSTOMER
Neither of the two issues I took the car in for were remedied. When I went to pickup the car after receiving. Phone call it was ready I spent close to an hour demonstrating to the service dept. that there really is a problem (they were telling me I needed to see the technology rep.) it was agreed there is a problem. So I had to leave the car there again You service technician Jayrd is outstanding and bent over backwards during that hour to find the problem but exhausted his options that evening
1/8/2026
Myra T. VERIFIED CUSTOMER
Maico was very helpful and while busy, he continued to help me get my car working great.
1/8/2026
Scott K. VERIFIED CUSTOMER
Adrain is one of the best agents I have ever worked with. He kept me updated on my vehicles stats without me having to call to check on it. This is unheard of in today’s service. Would highly recommend Adrain and JM Lexus for anyone looking for a new car.
1/8/2026
Michele T. VERIFIED CUSTOMER
I had a fabulous experience of JM Lexus. John Zahar was my service representative and he is extremely professional and efficient. The service department is over the top. Everything is very systematic, organized and a very pleasant experience
1/8/2026
Rosangela G. VERIFIED CUSTOMER
Wendy is a very kind person; she provided excellent service. I appreciate her time and effort. Good service attention
1/8/2026
Lorana M. VERIFIED CUSTOMER
Didn't get a recipe for the service like to have one
1/8/2026
Ashley L. VERIFIED CUSTOMER
Everything was a !
1/8/2026
Stanley W. VERIFIED CUSTOMER
Excellent service from deliah
At km Lexus
1/8/2026
David G. VERIFIED CUSTOMER
Can’t say enough good about my first JM Lexus service visit. My advisor, Joe was outstanding. I look forward to many years of superior service.
Thanks!
1/8/2026
Ellen C. VERIFIED CUSTOMER
Your scheduling of cars to be serviced should be reviewed. Timing and the no of technical people should be considered.
1/8/2026
Bibi S. VERIFIED CUSTOMER
Daniel is great and I recommend him to my friends. He is great with customer service.
1/8/2026
Doris T. VERIFIED CUSTOMER
Sam was very kind and pleasant he explained everything to me and let me know what was going on. Thanks also for the mechanics.